Bugs or Issues Category

Assistance Required: Axiom Trend Graph Issue

Dear Canary Support Team, I am encountering an issue with the Axiom Trend Graph software. The software is installed on my system, but when I attempt to launch it using anonymous credential mode with…

Ignition Module does not like periods in tag provider name

Greetings! I can't find this explicitly stated in the documentation, but are periods permitted when naming tag providers in Ignition? My lucky permutation is as follows: * Ignition 8.1.…

The Administrator may have had a problem connecting with the Identity Service.

I am new here, just completed the install. When i run the Canary Admin, I have this error says: The Administrator may have had a problem connecting with the Identity Service.…

Historian saves tag path but no data

I created three datasets in the Canary Historian, two of which were testing datasets. There were some logging issues, so I thought it was because the number of logging tags exceeded the 1000-tag…

• Fixed

MQTT Collector Doesn't Honor DataSet Name Change

v24.1 I've got an MQTT collector. For personal reasons, I wanted to change the name of the data set it was writing to. I stopped the instance of the collector and update the DataSet prefix field.…

MQTT Collector - Error while connecting to broker and logging node data

Trying to connect to an EMQX broker using TCP with SSL enabled. The reconnect interval is 1 minute, followed by Keep Alive 30. The connection group made with the MQTT Collector in the Canary Admin is…

Axiom v23.2.1 - ScaleMode selection bug

Situation: Editing a large application containing 33 TrendGraph Control Children (each TrendGraph with 4 to 17 pens). Issue: When trying to change the ScaleMode of any of the the "pens" from the…

CSV Collector processes relative path to C:\System32

For the CSV collector, you have to create a SAF_Import.config for each folder you want to process. One of the parameters is ProcessedDirectory. In the example, there is an absolute path configured (C:…

v24 Excel Locked if user doesn't authenticate

If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…

v24 Excel Add-In Tag Search Buggy

There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…

• Fixed

v24 Excel Clarity on what "Vertically" means

In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…

v24 Messages Timestamp Filter Doesn't work for Midnight

If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…

• Fixed

v24 OPC DA Logger Documentation Updates

Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…

Calcs & Events should show an error if the tag name is invalid

Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…

v24 Data Generator Service Documentation/Setup

We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…

Minor: Stuck When Launching Canary Admin Too Early

This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…

Ignition Module - Querying string tags

Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…

• Fixed

Axiom not showing Data Entry feature

We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom

Deleting Collectors Doesn't Work

When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…

v24 OPC UA Collector Preview not Using Filters

In v24, when you use the OPC UA Collector in Path-based mode, there is an option at the bottom to "start" a "preview". I added a path, as well as a filter.…

Views Tile - Historians Issue

Hello, I have an issue with Views>Configuration>Historians. There is not a default historian configured. When I try to add a historian ('Test'), there is no visual feedback of the creation,…

timeduration Issue When Passed Via URL

When passing a timemode into an Axiom chart URL, the time duration starts from the earliest point of the tag data, rather than from current, when a timeend is not also passed in.…

MQTT collector - stops logging whole nodes with zero warnings or errors

Hi, We've had this happen on at least two occasions now. The MQTT collector suddenly stops logging a while Sparkplug B edge node's tag. We're supposed to collect around 5,…

Could not start SAF Sender Service

I've been getting this error: Could not start the "SAF Sender Service" with administration endpoints. Even after restarting the sender service multiple times , the error doesn't go away.…

Cannot zoom Axiom application without mouse

It would be hugely helpful to be able to trigger a zoom page width command on Axiom Application page load (same behavior as clicking in the bottom right).…