Bugs or Issues Category

v24 Messages Timestamp Filter Doesn't work for Midnight

If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…

• Fixed

v24 OPC DA Logger Documentation Updates

Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…

Calcs & Events should show an error if the tag name is invalid

Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…

v24 Data Generator Service Documentation/Setup

We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…

Minor: Stuck When Launching Canary Admin Too Early

This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…

Ignition Module - Querying string tags

Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…

• Fixed

Axiom not showing Data Entry feature

We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom

Deleting Collectors Doesn't Work

When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…

v24 OPC UA Collector Preview not Using Filters

In v24, when you use the OPC UA Collector in Path-based mode, there is an option at the bottom to "start" a "preview". I added a path, as well as a filter.…

Views Tile - Historians Issue

Hello, I have an issue with Views>Configuration>Historians. There is not a default historian configured. When I try to add a historian ('Test'), there is no visual feedback of the creation,…

timeduration Issue When Passed Via URL

When passing a timemode into an Axiom chart URL, the time duration starts from the earliest point of the tag data, rather than from current, when a timeend is not also passed in.…

MQTT collector - stops logging whole nodes with zero warnings or errors

Hi, We've had this happen on at least two occasions now. The MQTT collector suddenly stops logging a while Sparkplug B edge node's tag. We're supposed to collect around 5,…

Could not start SAF Sender Service

I've been getting this error: Could not start the "SAF Sender Service" with administration endpoints. Even after restarting the sender service multiple times , the error doesn't go away.…

Cannot zoom Axiom application without mouse

It would be hugely helpful to be able to trigger a zoom page width command on Axiom Application page load (same behavior as clicking in the bottom right).…

Issue with Establishing Connectivity for New SQL Collectors in Canary Data Historian

Hello everyone, I'm currently facing a challenge with setting up new data sets and SQL collectors in the Canary Data Historian. Despite following the process that worked for other data sets,…

Unable to connect to receiver endpoint issue

Hello Everyone. I can't get a computer (with a logger installed) in my fleet to communicate with my Historian computer . This is the 26th dataset I've created,…

Minor Typo for SQL Collector

When selecting "Test" for SQL Server login, the pop-up says "Credentails" instead of "Credentials".

OPC UA Collector Group Gone

Hi, I added additional tags following the Mass Tag Edit method to an existing session group of the OPC Collector module. In doing so, I received no errors, was prompted to Apply,…

Application Error following upgrade from 22.3 to 23.1

I get the error below after a Canary version upgrade. I can reload the application after an upgrade to version 23.1. The application will reload after showing an error,…

Calculations - Partial Backfilling Removes Data Before Backfill Date

When backfilling a calculation to a specific date, any data before that data is removed. I would expect that data before the date is retained and any data on or after the date would be changed.…

Calculations - DeltaTotalCount Cannot Exceed Limits of Source DataType

When using the DeltaTotalCount function, it seems like it can't return a value that exceeds the maximum value of the source tag datatype. For example, if a tag is being recorded as a UI2 datatype…

Canary Administrator - Side by Side installs

When performing new version testing it would be helpful to be able to install the new version of Canary Administrator along side the old version. This would enable access to both the old and new…

Creating a Duplicate Control Freezes Axiom Application

On Axiom v23, when I am editing an Application and select Duplicate, the interface throws an error and I have to reload it. The duplication appears to be successful,…

External Events Database Triggers

Dear Canary team, I have an external MSSQL server storing Events, and I would like triggers in the database on INSERTs and UPDATEs on the Events and EventProperties tables,…

• Fixed

No option for "includeBounds" in Ignition module.

Hi, I am using the Ignition module, but there does not appear to be any option to "includeBounds" as there is in the web API (see the above images). Neither setting "includeBoundingValues" to True,…

• Fixed