Bugs or Issues Category

CSV Collector processes relative path to C:\System32

For the CSV collector, you have to create a SAF_Import.config for each folder you want to process. One of the parameters is ProcessedDirectory. In the example, there is an absolute path configured (C:…

v24 Excel Locked if user doesn't authenticate

If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…

v24 Excel Add-In Tag Search Buggy

There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…

• Fixed

v24 Excel Clarity on what "Vertically" means

In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…

v24 Messages Timestamp Filter Doesn't work for Midnight

If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…

• Fixed

v24 OPC DA Logger Documentation Updates

Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…

Calcs & Events should show an error if the tag name is invalid

Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…

v24 Data Generator Service Documentation/Setup

We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…

Minor: Stuck When Launching Canary Admin Too Early

This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…

Ignition Module - Querying string tags

Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…

• Fixed

Axiom not showing Data Entry feature

We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom

Deleting Collectors Doesn't Work

When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…

v24 OPC UA Collector Preview not Using Filters

In v24, when you use the OPC UA Collector in Path-based mode, there is an option at the bottom to "start" a "preview". I added a path, as well as a filter.…

Views Tile - Historians Issue

Hello, I have an issue with Views>Configuration>Historians. There is not a default historian configured. When I try to add a historian ('Test'), there is no visual feedback of the creation,…

timeduration Issue When Passed Via URL

When passing a timemode into an Axiom chart URL, the time duration starts from the earliest point of the tag data, rather than from current, when a timeend is not also passed in.…

MQTT collector - stops logging whole nodes with zero warnings or errors

Hi, We've had this happen on at least two occasions now. The MQTT collector suddenly stops logging a while Sparkplug B edge node's tag. We're supposed to collect around 5,…

Could not start SAF Sender Service

I've been getting this error: Could not start the "SAF Sender Service" with administration endpoints. Even after restarting the sender service multiple times , the error doesn't go away.…

Cannot zoom Axiom application without mouse

It would be hugely helpful to be able to trigger a zoom page width command on Axiom Application page load (same behavior as clicking in the bottom right).…

Issue with Establishing Connectivity for New SQL Collectors in Canary Data Historian

Hello everyone, I'm currently facing a challenge with setting up new data sets and SQL collectors in the Canary Data Historian. Despite following the process that worked for other data sets,…

Unable to connect to receiver endpoint issue

Hello Everyone. I can't get a computer (with a logger installed) in my fleet to communicate with my Historian computer . This is the 26th dataset I've created,…

Minor Typo for SQL Collector

When selecting "Test" for SQL Server login, the pop-up says "Credentails" instead of "Credentials".

OPC UA Collector Group Gone

Hi, I added additional tags following the Mass Tag Edit method to an existing session group of the OPC Collector module. In doing so, I received no errors, was prompted to Apply,…

Application Error following upgrade from 22.3 to 23.1

I get the error below after a Canary version upgrade. I can reload the application after an upgrade to version 23.1. The application will reload after showing an error,…

Calculations - Partial Backfilling Removes Data Before Backfill Date

When backfilling a calculation to a specific date, any data before that data is removed. I would expect that data before the date is retained and any data on or after the date would be changed.…

Calculations - DeltaTotalCount Cannot Exceed Limits of Source DataType

When using the DeltaTotalCount function, it seems like it can't return a value that exceeds the maximum value of the source tag datatype. For example, if a tag is being recorded as a UI2 datatype…