Bugs or Issues Category

Trend Chart - Scale Range Dropdown Not Working

When I right click the scale for a trend chart, and then select the dropdown for Scale Range, the dropdown automatically closes without allowing a selection.…

• Fixed

Importing Events

Upon importing an event I have to go into the event itself and make the frequency value change and only when specific tags change and select the tag. Im not sure if this is part of the export,…

• Could not duplicate

Axiom scheduled report get deleted if Axiom.Reports got error at scheduled time.

Hi, We recently upgraded canary Version from V 22 to V25.5. I have scheduled some reports and first day the report generated and I received email with pdf.…

• Acknowledged

Axiom Trend Display Name Not Modifiable

New in V25.5, I can no longer edit the display name of a trend in Axiom. If I try and type anything into the "Display Name" field, it is immediately overwritten with the default settings and reverts…

• Fixed

Canary User search option not featured in V25

Hi Team, We used V22 and recently upgraded to V25. It used to be easy for troubleshoot by searching people name in V22 if their name is added on AD group or I can search and add people based on AD…

Ticking show trend column will not show trend in chart if the tag is linked using link bands & Scale

Hi , Noticed an issue with V25.5 that if two tags (eg:tag A &B) are linked using link band & scales, and both tags are hidden and the colour showing on the scale is tag B trend colour.…

Trend not Displaying Latest Data Point Properly when Time Extension Disabled

I'm noticing two issues with non time extension data tags being trended: When Time Extension is disabled on a tag the latest data point doesn't display at all on the trend graph (unless you zoom in…

Administrator v25.4 Crash after Copying Historian Tag Name

Using 'CTRL+C' on Admin > Historian Tile > Tag Name Causes Admin Crash. This occurs across multiple customer systems on v25.4. Reproduction: Open Canary Administrator v25.…

Excel add-in Web Service Error

Hello I've got to install Excel plugin on my laptop, but I'm unable to make it work. The issue I'm having is the following: Configuration of settings: port 55321, HTTPS,…

Bug: Tag Leakage between Ignition Canary Collectors

In Ignition, whether you delete a single tag with its historical storage provider explicitly assigned, or a UDT instance with its tags' historical storage providers assigned through a parameter…

Views API /getTagData2 Null Values reported on <Extended> Good quality Tags

I have noticed that when querying a tag using /getTagData2 in Canary Views, when a tag has an extended timestamp in the historian, it is returned with the extended quality code, but a null value.…

MQTT Collector tags not loading

Hi Canary Team, Ken, using the MQTT collector on V25.1 and V25.3 several collector groups don't load their taglist. The tags however are subscribed and filtered, but never loaded in the admin center.…

• Acknowledged

Errors detected in Messages - v24

Hello, We're detecting the following messages in the logs. It's not causing us issues, as reports seem to be working, but sharing in case something is going on... Thanks

Calculation Min Duration not working for Event trigger

I had set a condition to trigger event, with if condition to check when the power usage>5A and also difference between temp probe to Setpoint greater than 10C to trigger an Event with min 40min…

Module Returns Incorrect LastValue Aggregate Results to Ignition

The following are inaccuracies observed when using Ignition's (v. 8.1.36) LastValue aggregate with its system.tag.queryTagHistory() function, in conjunction with the Canary Historian (v. 22.3.0.…

Sender can only connect anonymously, cannot connect secure.

Hello, We have multiple ignition senders connected to 1 historian server. All of the sender services are using ignition collectors and they are all configured the same.…

/getLiveData timestamps

I am reading live data of tags that are in the same group and have a sample time of 1 sec in the OPC collector. When I read the live data I get some .5 second intervals (which seems odd since the OPC…

Data Entry Control in Asset Template should indicate tag doesn't exists

In Axiom v24, if you add a Data Entry Control to an Asset Template, the control will show up in each asset pane, regardless of whether or not that tag exists.…

• Fixed

Axiom v24 Calculated Trends Don't Update if Source Tag is Missing (Asset Template)

I simplified the user case for purposes of explanation. We have an Asset Type of "Well". Most Wells have a tag called "Oil Rate". Some do not. We have an Application with the Screen configured with…

• Fixed

v24 Axiom not releasing View/Historian Resources

Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…

• Fixed

Duplicate the chart export functionality with Web Read API

Trying to duplicate the chart 'Export' data functionality with the read api. I am using python with the requests library. I have tried both raw data and processed data,…

Write API issue

I am able to write data to the Canary Historian, but as soon as the session token is revoked (either by timeout or by revokeSessionToken) a 'No Value' value is written with 'No Data' quality.…

v24 Excel Misleading Error for TVQ Limit

Version 24.0.1. In Admin\Views\Settings, there is a setting to limit "Max Return Tvq Count". By default, it's set to 10,000 (which I think is low). If someone in Excel asks for more TVQs than this,…

• Fixed

No Data Received Icon Not Showing - V24.1.1

When a dataset is configured to alert when no data has been received within a certain timeframe, the alert Icon on the dataset name in the Historian tab never shows up.…

• Fixed

v24.0.1 Admin\View\Trend is in UTC

I'm in Canary Admin 24.0.1. I went to Views and hit the Trend button. You can see from the data and the trend overlay that the timestamps don't match. It looks like the Trend is reporting in UTC.

• Fixed