Questions & Answers Category

"All ReadOnly" Folder is missing

I'm getting errors on the "All ReadOnly" folder not being present. Looking in to it, it doesn't look like it exists. But when I login to Axiom I see the "Read Only" Folder there as a path (granted I…

How to get Canary Version, and System HDD and other info for Axiom Display

Hi There, I'm creating an Axion dashbaord for system information and I found the following Axiom Showcase: https://helpcenter.canarylabs.com/t/h7h7g0k/canary-system-health-and-statistics I'm trying…

• Answered

Can Collectors be Upgrades before Historian?

We have a rather large system with 2 historians and about a dozen collector machines all running on 23.2.1. We're looking at upgraded to the latest version. Do we have to upgrade Historians to v25.…

Certificates for the ODBC Service

Hello, I'm trying to setup the ODBC Client to retrieve data from Canary Historian via SQL queries. So far the ODBC has been correctly setup (in the same server as the Canary Historian where I keep…

Handling Async or Out-of-Order Data in Canary SQL Collector and MQTT

Hello, I am using Canary with a SQL Server as a data source, and I have tags that sometimes come in asynchronously or out of time sequence. This happens mostly because older data arrives late due to…

Axiom error message

Is there information available for this error message? I do not see anything that looks related in the message log.

Admin Client Preferences Lost on Upgrades

Hi, I have a minor request: Every time I upgrade my Admin Client on my PC (admin client only, no services installed), I lose all preferences. Persist last connection and the "speed dial" are the ones…

Canary Clients to Identity

When a user logs into Axiom (via browser), does the Axiom Core service authenticate directly with the Identity Service (port 55351 gRPC), or does it rely on the Views Service as an intermediary to…

How to configure Axiom Canary Labs to export in ISO Time Format?

We are using Axiom Canary Labs at several local sites around the US. Each time team members share CSV files we struggle which time zone this was exported in.…

Axiom Display Abbreviated Day of the Week

Good day folks! Is there a way to display the date, in a value box, in the following format {Time:MM/dd} with the day of the week like Sun, Mon, Tues, etc.? Hoping to get a display like 10/31/Fri etc.…

• Answered

Stats on tag usage

I had a customer ask if there was a way to report on the most used tags. I poked around Admin and couldn't find anything. I know Historian shows you a count of the number of tags being read,…

How to configure Dead Band Setting in Axiom Canary Labs

The current configuration is a local OPC-UA server that has two connections: (1) Axiom Canary Labs, local historian, & (2) AWS OPC-UA connection, cloud historian.…

Highly Available Axiom

Has anyone attempted to run Axiom HA. The typical scenario would be 2 web apps behind a network load balancer and talked to a single database as the backend.…

How to export RAW data from Canary in Chart Trend

I am attempting to export the "RAW" data from Axiom Canary Labs using a new Chart Trend and a single data point for a 24-hour period. However, the "Edit Trends" dialog/menu will not allow me to set…

Maximum number of users in Canary System

Hello all, Are there any limitations on the number of Canary users you can create in the system through Canary Admin client? Thanks!

• Answered

Stagger OPC DA Poll Times

We're trying to coordinate OPC DA polls of a SCADA system to maximize polls while minimizing the impact to the OPC server. Specifically, we have 7 branches in the OPC DA server.…

Enhanced Audit Log - Identity events

In the case that Enhanced Audit Logging is enabled, what identity events are logged with Standard verbosity? I see this noted in the release notes for Axiom,…

Como usar el IFrame para mostrar una camara IP de NVR

Hola, tengo un NVR de Dahua de donde puedo consultar utilizando una URL RTSP. Quiero mostrar la cámara en vivo mediante Axiom utilizando IFrame, sin embargo al momento de colocar el URL no se puede…

Is there a way to create a Calculation with an aggregate function that ONLY considers TVQs with Good quality?

I have a calculation that uses this function here (TotalPerMinute('[localhost.Dataset.Power22]', '5m')), however whenever there is a non Good value withing the 5 minutes the result of this ends up…

A Few Axiom Folder Security Questions

In 25.3.1, are we still restricted to just Public, ReadOnly, and your personal folder at the top level? For instance can I add a new folder called Environmental at the top?…

Is there a way to use multiple buttons that open the same screen but in different AssetInstance contexts?

I have a display/screen that is simply an image of a map, that has some buttons on top of it where specific machines are, I want all the buttons to open the same display/screen but using different…

• Answered

See who is being denied from Views

I've seen this a bunch of times. In the Views tile it shows Denied greater than 0 and is red. If I go into Views>Diagnostics I get a little more info. But I still don't know who is getting denied,…

Can legacy Sender and SaF coexist; possible performance issues ?

Can the Sender service coexist with the SaF service on the same node? Similarly, can the Receiver service coexist with the SaF service on the same node?…

• Answered

Axiom Data Entry Control (version 25) PORT usage

Does Axiom Data Entry Control (version 25) still use port 55257 (as in previous versions), or does it now use port 55291 via Store & Forward (grpc API) ?

License Tile not display License List.

I am trying activate Canary License(version 25) on no internet access from old server to new server. {I removed old License and activate it on new server) I received a 'Canary Licensing Success'…