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v24 Excel Locked if user doesn't authenticate
If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
updated
15 hrs ago
1
Bugs or Issues
v24 Axiom not releasing View/Historian Resources
Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
yesterday
3
Bugs or Issues
v24 Excel Add-In Tag Search Buggy
There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
2 days ago
3
replies
12
Last reply
Damon Vinciguerra
Certified Partner
yesterday
Bugs or Issues
Acknowledged
Acknowledged
v24 Excel Clarity on what "Vertically" means
In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
3 days ago
3
replies
7
Last reply
Steve Mason
yesterday
Bugs or Issues
v24 Messages Timestamp Filter Doesn't work for Midnight
If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
2 days ago
6
Bugs or Issues
Acknowledged
Acknowledged
v24 Excel Misleading Error for TVQ Limit
Version 24.0.1. In Admin\Views\Settings, there is a setting to limit "Max Return Tvq Count". By default, it's set to 10,000 (which I think is low). If someone in Excel asks for more TVQs than this,…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
3 days ago
1
reply
6
Last reply
Steve Mason
2 days ago
Bugs or Issues
Acknowledged
Acknowledged
v24.0.1 Admin\View\Trend is in UTC
I'm in Canary Admin 24.0.1. I went to Views and hit the Trend button. You can see from the data and the trend overlay that the timestamps don't match. It looks like the Trend is reporting in UTC.
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
4 days ago
1
reply
8
Last reply
Steve Mason
3 days ago
Bugs or Issues
Acknowledged
Acknowledged
v24 OPC DA Logger Documentation Updates
Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
4 days ago
4
Bugs or Issues
Calcs & Events should show an error if the tag name is invalid
Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…
James Wise
Top Contributor
wise_james
3 wk ago
2
replies
17
Last reply
Steve Mason
4 days ago
Bugs or Issues
v24 Data Generator Service Documentation/Setup
We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
updated
4 days ago
49
Bugs or Issues
Minor: Stuck When Launching Canary Admin Too Early
This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…
sharding
sharding
1 mth ago
1
reply
8
Last reply
Steve Mason
1 mth ago
Bugs or Issues
Ignition Module - Querying string tags
Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…
jon. forbord
jon_forbord
2 yrs ago
8
replies
333
Last reply
Steve Mason
1 mth ago
Bugs or Issues
Fixed
Fixed
Axiom not showing Data Entry feature
We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom
nicholas. portz
nicholas_portz
1 mth ago
1
reply
21
Last reply
Steve Mason
1 mth ago
Bugs or Issues
MQTT Collector - Error while connecting to broker and logging node data
Trying to connect to an EMQX broker using TCP with SSL enabled. The reconnect interval is 1 minute, followed by Keep Alive 30. The connection group made with the MQTT Collector in the Canary Admin is…
gilbert. delgado
gilbert_delgado
1 mth ago
15
Bugs or Issues
Deleting Collectors Doesn't Work
When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…
tj_cl
TJ_cl
updated
1 mth ago
14
Bugs or Issues
v24 OPC UA Collector Preview not Using Filters
In v24, when you use the OPC UA Collector in Path-based mode, there is an option at the bottom to "start" a "preview". I added a path, as well as a filter.…
Damon Vinciguerra
Certified Partner
damon_vinciguerra.1
2 mths ago
1
reply
13
Last reply
Steve Mason
1 mth ago
Bugs or Issues
Views Tile - Historians Issue
Hello, I have an issue with Views>Configuration>Historians. There is not a default historian configured. When I try to add a historian ('Test'), there is no visual feedback of the creation,…
gilbert. delgado
gilbert_delgado
3 mths ago
3
replies
34
Last reply
Steve Mason
2 mths ago
Bugs or Issues
timeduration Issue When Passed Via URL
When passing a timemode into an Axiom chart URL, the time duration starts from the earliest point of the tag data, rather than from current, when a timeend is not also passed in.…
nmaloney
nmaloney
updated
3 mths ago
5
replies
24
Last reply
Steve Mason
3 mths ago
Bugs or Issues
MQTT collector - stops logging whole nodes with zero warnings or errors
Hi, We've had this happen on at least two occasions now. The MQTT collector suddenly stops logging a while Sparkplug B edge node's tag. We're supposed to collect around 5,…
jon. forbord
jon_forbord
5 mths ago
1
reply
37
1
Last reply
Steve Mason
5 mths ago
Bugs or Issues
Could not start SAF Sender Service
I've been getting this error: Could not start the "SAF Sender Service" with administration endpoints. Even after restarting the sender service multiple times , the error doesn't go away.…
liam
liam
5 mths ago
1
reply
26
Last reply
Steve Mason
5 mths ago
Bugs or Issues
Cannot zoom Axiom application without mouse
It would be hugely helpful to be able to trigger a zoom page width command on Axiom Application page load (same behavior as clicking in the bottom right).…
jcoffman
jcoffman
5 mths ago
11
1
Bugs or Issues
Issue with Establishing Connectivity for New SQL Collectors in Canary Data Historian
Hello everyone, I'm currently facing a challenge with setting up new data sets and SQL collectors in the Canary Data Historian. Despite following the process that worked for other data sets,…
keshav. misra
keshav_misra
6 mths ago
1
reply
29
Last reply
Steve Mason
6 mths ago
Bugs or Issues
Unable to connect to receiver endpoint issue
Hello Everyone. I can't get a computer (with a logger installed) in my fleet to communicate with my Historian computer . This is the 26th dataset I've created,…
thomas. ragon
thomas_ragon
7 mths ago
5
replies
138
Last reply
Steve Mason
7 mths ago
Bugs or Issues
Minor Typo for SQL Collector
When selecting "Test" for SQL Server login, the pop-up says "Credentails" instead of "Credentials".
mattias. herrfurth
mattias_herrfurth
7 mths ago
1
reply
23
1
Last reply
Steve Mason
7 mths ago
Bugs or Issues
OPC UA Collector Group Gone
Hi, I added additional tags following the Mass Tag Edit method to an existing session group of the OPC Collector module. In doing so, I received no errors, was prompted to Apply,…
wbaker
Certified Partner
wbaker
2 yrs ago
10
replies
152
1
Last reply
Steve Mason
10 mths ago
Bugs or Issues
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