Bugs or Issues Category

Data Entry Control in Asset Template should indicate tag doesn't exists

In Axiom v24, if you add a Data Entry Control to an Asset Template, the control will show up in each asset pane, regardless of whether or not that tag exists.…

Axiom v24 Calculated Trends Don't Update if Source Tag is Missing (Asset Template)

I simplified the user case for purposes of explanation. We have an Asset Type of "Well". Most Wells have a tag called "Oil Rate". Some do not. We have an Application with the Screen configured with…

• Acknowledged

Assistance Required: Axiom Trend Graph Issue

Dear Canary Support Team, I am encountering an issue with the Axiom Trend Graph software. The software is installed on my system, but when I attempt to launch it using anonymous credential mode with…

Ignition Module does not like periods in tag provider name

Greetings! I can't find this explicitly stated in the documentation, but are periods permitted when naming tag providers in Ignition? My lucky permutation is as follows: * Ignition 8.1.…

The Administrator may have had a problem connecting with the Identity Service.

I am new here, just completed the install. When i run the Canary Admin, I have this error says: The Administrator may have had a problem connecting with the Identity Service.…

Historian saves tag path but no data

I created three datasets in the Canary Historian, two of which were testing datasets. There were some logging issues, so I thought it was because the number of logging tags exceeded the 1000-tag…

MQTT Collector Doesn't Honor DataSet Name Change

v24.1 I've got an MQTT collector. For personal reasons, I wanted to change the name of the data set it was writing to. I stopped the instance of the collector and update the DataSet prefix field.…

MQTT Collector - Error while connecting to broker and logging node data

Trying to connect to an EMQX broker using TCP with SSL enabled. The reconnect interval is 1 minute, followed by Keep Alive 30. The connection group made with the MQTT Collector in the Canary Admin is…

v24.1 Can't manually rebuild View

On the View Options, there is a button to rebuild the view. It doesn't seem to work. The Delay Recache seems to be working normally, but right now you can't manually rebuild it.…

• Acknowledged

Axiom v23.2.1 - ScaleMode selection bug

Situation: Editing a large application containing 33 TrendGraph Control Children (each TrendGraph with 4 to 17 pens). Issue: When trying to change the ScaleMode of any of the the "pens" from the…

CSV Collector processes relative path to C:\System32

For the CSV collector, you have to create a SAF_Import.config for each folder you want to process. One of the parameters is ProcessedDirectory. In the example, there is an absolute path configured (C:…

v24 Excel Locked if user doesn't authenticate

If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…

v24 Axiom not releasing View/Historian Resources

Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…

v24 Excel Add-In Tag Search Buggy

There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…

• Fixed

v24 Excel Clarity on what "Vertically" means

In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…

v24 Messages Timestamp Filter Doesn't work for Midnight

If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…

• Acknowledged

v24 Excel Misleading Error for TVQ Limit

Version 24.0.1. In Admin\Views\Settings, there is a setting to limit "Max Return Tvq Count". By default, it's set to 10,000 (which I think is low). If someone in Excel asks for more TVQs than this,…

• Acknowledged

v24.0.1 Admin\View\Trend is in UTC

I'm in Canary Admin 24.0.1. I went to Views and hit the Trend button. You can see from the data and the trend overlay that the timestamps don't match. It looks like the Trend is reporting in UTC.

• Acknowledged

v24 OPC DA Logger Documentation Updates

Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…

Calcs & Events should show an error if the tag name is invalid

Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…

v24 Data Generator Service Documentation/Setup

We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…

Minor: Stuck When Launching Canary Admin Too Early

This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…

Ignition Module - Querying string tags

Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…

• Fixed

Axiom not showing Data Entry feature

We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom

Deleting Collectors Doesn't Work

When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…