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v24 Axiom not releasing View/Historian Resources
Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…
- Fixed
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Duplicate the chart export functionality with Web Read API
Trying to duplicate the chart 'Export' data functionality with the read api. I am using python with the requests library. I have tried both raw data and processed data,…
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Write API issue
I am able to write data to the Canary Historian, but as soon as the session token is revoked (either by timeout or by revokeSessionToken) a 'No Value' value is written with 'No Data' quality.…
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v24 Excel Misleading Error for TVQ Limit
Version 24.0.1. In Admin\Views\Settings, there is a setting to limit "Max Return Tvq Count". By default, it's set to 10,000 (which I think is low). If someone in Excel asks for more TVQs than this,…
- Fixed
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No Data Received Icon Not Showing - V24.1.1
When a dataset is configured to alert when no data has been received within a certain timeframe, the alert Icon on the dataset name in the Historian tab never shows up.…
- Fixed
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v24.0.1 Admin\View\Trend is in UTC
I'm in Canary Admin 24.0.1. I went to Views and hit the Trend button. You can see from the data and the trend overlay that the timestamps don't match. It looks like the Trend is reporting in UTC.
- Fixed
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Issue with Renaming a Tag in Canary using Ignition module: "Tag is Currently Being Accessed or Logged"
Context I’m working with data flowing from Ignition → CanaryLabs. Recently, I encountered an issue while trying to rename a tag in Canary. Problem I create a tag in Ignition,…
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Canary Sender - Faulted
Hi Everyone, has anyone come across this issue ? The Canary Sender service is failing to start due to locked files. I tried clearing the temp files but they seem to be in use.…
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Data Entry Control in Asset Template should indicate tag doesn't exists
In Axiom v24, if you add a Data Entry Control to an Asset Template, the control will show up in each asset pane, regardless of whether or not that tag exists.…
- Acknowledged
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Odd, unhelpful, hover box in Axiom v24
I have found that in Axiom v24, there is this nuisance hover box that appears whenever your mouse settles over an area that's asset relative (panel, asset template, screen, etc.…
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Axiom v24 Calculated Trends Don't Update if Source Tag is Missing (Asset Template)
I simplified the user case for purposes of explanation. We have an Asset Type of "Well". Most Wells have a tag called "Oil Rate". Some do not. We have an Application with the Screen configured with…
- Acknowledged
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Assistance Required: Axiom Trend Graph Issue
Dear Canary Support Team, I am encountering an issue with the Axiom Trend Graph software. The software is installed on my system, but when I attempt to launch it using anonymous credential mode with…
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Ignition Module does not like periods in tag provider name
Greetings! I can't find this explicitly stated in the documentation, but are periods permitted when naming tag providers in Ignition? My lucky permutation is as follows: * Ignition 8.1.…
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The Administrator may have had a problem connecting with the Identity Service.
I am new here, just completed the install. When i run the Canary Admin, I have this error says: The Administrator may have had a problem connecting with the Identity Service.…
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Historian saves tag path but no data
I created three datasets in the Canary Historian, two of which were testing datasets. There were some logging issues, so I thought it was because the number of logging tags exceeded the 1000-tag…
- Fixed
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MQTT Collector Doesn't Honor DataSet Name Change
v24.1 I've got an MQTT collector. For personal reasons, I wanted to change the name of the data set it was writing to. I stopped the instance of the collector and update the DataSet prefix field.…
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MQTT Collector - Error while connecting to broker and logging node data
Trying to connect to an EMQX broker using TCP with SSL enabled. The reconnect interval is 1 minute, followed by Keep Alive 30. The connection group made with the MQTT Collector in the Canary Admin is…
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Axiom v23.2.1 - ScaleMode selection bug
Situation: Editing a large application containing 33 TrendGraph Control Children (each TrendGraph with 4 to 17 pens). Issue: When trying to change the ScaleMode of any of the the "pens" from the…
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CSV Collector processes relative path to C:\System32
For the CSV collector, you have to create a SAF_Import.config for each folder you want to process. One of the parameters is ProcessedDirectory. In the example, there is an absolute path configured (C:…
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v24 Excel Locked if user doesn't authenticate
If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…
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v24 Excel Add-In Tag Search Buggy
There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…
- Fixed
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v24 Excel Clarity on what "Vertically" means
In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…
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v24 Messages Timestamp Filter Doesn't work for Midnight
If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…
- Fixed
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v24 OPC DA Logger Documentation Updates
Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…
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Calcs & Events should show an error if the tag name is invalid
Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…
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