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Axiom v26.3 Chart URL Params: timeend is read in the viewer's time zone and ignores the timezone param
For chart URL parameters, the docs say timezone "will override the browser's default settings or what a user may have set up in their Preferences." In our tests the chart displays in the correct…
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License end date expiration mismatch
We were doing testing on a server recently and had a temporary license with expanded tag count. The license was showing different expiration dates if viewed in the tile in the Admin tool vs the…
- Acknowledged
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Axiom chart: a trend whose band is linked to a hidden trend vanishes
In Application Trend Graph, a trend whose band is linked to a hidden trend vanishes from the plot and legend, and Trend Properties doesn't show the link Version: Axiom 26.8.0.…
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Use of Spanish "ñ" in the username breaks Axiom login
Hello! I've just recently installed v26.7 (clean install) in our dev server and found an interesting issue with my surname
as it has a Spanish "ñ" and Axiom did not like it,…- Fixed
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High CPU Usage if OPC Collector Fails to Connect OPC Session
When the OPC Collector fails to establish a session with an OPC server, the collector process experiences abnormally high CPU utilization. The charts show usage when the session failed to connect…
- Acknowledged
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Canary Calc Start time and End time(?)
Hello, When I have data ranging from Aug to Oct, what should I do to recalculate only from Aug to Sep?. Calc service seems to allow me to enter start time but not 'end time' for calculation.…
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CSV Collector gives divide by 0 error
If a CSV file that contains no lines of data is processed by the CSV collector (version 26.5.0.26173), the collector throws a divide by 0 error.
- Acknowledged
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constant buffering and having to refresh the page
I have been having on going issues with needing to refresh the page due to buffering. I have no issues with pulling up an application or a chart, but after its pulled up I will get about 5 mins of…
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Axiom TimeZone
Hello, I'm testing Canary Backup Process (communicated about this with canary support team). This is what I usually see on Axiom tile. But after I conducted backup and restore process on a testing…
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Event notification delay
Hello. We have set up many events, and found this issue ongoing. As above, events occurred around 5 to 6 pm, and we get notifications around 11pm. The email above includes the exact event start time…
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MQTT Sparkplug B Error V26.3
Good Day All, I have an error for one of our MQTT Sparkplug B publishers, screenshot below, happening continuously. Not sure how to correlate "TagID" to something that may be configured improperly.…
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Axiom Sign in with Azure failing: Version: 26.3.0.26147
Good Day All, We have a new issue that has popped up. When users are attempting to log into Axiom via the "Sign in with Azure" option, they are getting following....…
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v24 Excel Locked if user doesn't authenticate
If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…
- Fixed
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Data not being returned with system.historian.queryRawPoints
Hi all, When I query for raw data points nothing is being returned? Im using Canary Module version 26.0.0 (b260821045) on Ignition 8.3.8 end = system.date.now() start = system.date.…
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Canary Axiom Session Timeout
Hello, I have a quick question about Axiom session timeout. My client says about every 2 hours the axiom session is timed out so he needs to reload the screen.…
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SQL Collector Axiom issue
There is a dataset which is using SQL collector to get data. The sample interval is about 10 mins for example. In case the data is not updated due to error on data source error or something SQL…
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Canary Excel Add-in
Hello, I have a quick question about 'Recalculate Workbook' on Canary Labs(Excel add-in). Is there a way to execute it regularly? for example like every 5 mins.…
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Event email notification
Hello. on Message tile, smtp servers are all set and test-email works as expected When dataset doesn't receive data for x mins or hours, it sends alert email fine.…
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Upgrading from v25 to v26 - Collector server not reaching to the correct license server
Hello, We're upgrading from v25.6 to v26.6 on our dev servers. We have a collector server and a historian/Axiom server (which has the license service installed).…
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Axiom application and chart getting grayed out randomly and not able to save or open.
Hi, Using Canary v25.5 and showing this bug and multiple people observed the same issues. Please do a fix as this time, I was going to make a save after modifying an application and it got grayed out!…
- Fixed
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Excel Add-In Side Panes Illegible in Dark Mode
We've got some users that have their computer set to dark mode. When this happens, the side panes (Tag List, Processed Data, etc.) have white text on gray background.…
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Auto Scale Sometimes Doesn't Scale Right
I've never had an issue with the Axiom Auto Scale before. It still mostly works. I have one situation where it doesn't seem to be working. You can see in the image below I have a tag that ranges from…
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Event Properties missing from Events Table (V25.5)
Good Day All, I have created an event that is triggering start and stop just fine. I've created multiple properties in the event that calculate some max and duration of temperatures.…
- Fixed
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What happens when restarting Store and Forward
Here's our situation A: Data Collector Computer(CSV collector) -> Store and Forward A sends data to computer B B: Historian Computer receives data through Store and Forward Between A and B,…
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OPC UA Collector performance issues
I have a problem with the OPC UA collector. I am reading data from KEPWARE KEPSERVER OPC UA server. I have an issue with the OPC UA collector — it often freezes.…
- Fixed
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