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v24 Excel Locked if user doesn't authenticate
If a user opens an Excel v24.0.1 workbook, or opens a new workbook and interacts with the Excel Add-In, it will open a browser. If the user closes the browser without authenticating (not knowing what…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- updated 15 hrs ago
- 1
- Bugs or Issues
v24 Axiom not releasing View/Historian Resources
Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- yesterday
- 3
- Bugs or Issues
v24 Excel Add-In Tag Search Buggy
There seems to be a bug in searching for tags in Excel v24.0.1. You can see from the video, the tag list is only filtered in certain scenarios. If you select the View, and then type in a search query,…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 2 days ago
- 3replies
- 12
- Last replyDamon VinciguerraCertified Partneryesterday
- Bugs or Issues
- Acknowledged
- Acknowledged
v24 Excel Clarity on what "Vertically" means
In Excel v24.0.1, you can see below how Raw Data looks with "Output Vertically" both checked and unchecked. To me, this is opposite. The first picture is more vertical in my mind.…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 3 days ago
- 3replies
- 7
- Last replySteve Masonyesterday
- Bugs or Issues
v24 Messages Timestamp Filter Doesn't work for Midnight
If you have a timestamp filter that is set to end 12 AM for a day, it will actually give you all of the messages for that day. You can even see in the filter description in the bottom right that the…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 2 days ago
- 6
- Bugs or Issues
- Acknowledged
- Acknowledged
v24 Excel Misleading Error for TVQ Limit
Version 24.0.1. In Admin\Views\Settings, there is a setting to limit "Max Return Tvq Count". By default, it's set to 10,000 (which I think is low). If someone in Excel asks for more TVQs than this,…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 3 days ago
- 1reply
- 6
- Last replySteve Mason2 days ago
- Bugs or Issues
- Acknowledged
- Acknowledged
v24.0.1 Admin\View\Trend is in UTC
I'm in Canary Admin 24.0.1. I went to Views and hit the Trend button. You can see from the data and the trend overlay that the timestamps don't match. It looks like the Trend is reporting in UTC.
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 4 days ago
- 1reply
- 8
- Last replySteve Mason3 days ago
- Bugs or Issues
- Acknowledged
- Acknowledged
v24 OPC DA Logger Documentation Updates
Hello, is it possible to update the documentation for the v24 OPC DA Logger application. There are a number of questions that it doesn't address. I had to open up a support ticket to figure it out.…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 4 days ago
- 4
- Bugs or Issues
Calcs & Events should show an error if the tag name is invalid
Normally if there is a problem in a calc/event we see the error like this: BUT it doesn't look like tag names are checked. Below for example we have an event property for a tag but that tag doesn't…
- James WiseTop Contributor
- wise_james
- 3 wk ago
- 2replies
- 17
- Last replySteve Mason4 days ago
- Bugs or Issues
v24 Data Generator Service Documentation/Setup
We have Canary 24. I tried to set up Data Generator as a service following the video on https://helpcenter.canarylabs.com/t/x2y8g13/the-data-generation-tool-version-24.…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- updated 4 days ago
- 49
- Bugs or Issues
Minor: Stuck When Launching Canary Admin Too Early
This is a very minor issue, but if you launch Canary Admin a little too early (ie. while the Canary services are still starting), you end up in a window with greyed-out panes and a red error message…
- sharding
- sharding
- 1 mth ago
- 1reply
- 8
- Last replySteve Mason1 mth ago
- Bugs or Issues
Ignition Module - Querying string tags
Hi, I don't know if the problem lies with Ignition or the Canary Ignition module, but I'm having problems querying tags that are strings from Ignition.…
- jon. forbord
- jon_forbord
- 2 yrs ago
- 8replies
- 333
- Last replySteve Mason1 mth ago
- Bugs or Issues
- Fixed
- Fixed
Axiom not showing Data Entry feature
We updated to Axiom 23.2.1.24029 and are trying to use the data entry tool for a few tags. I am not seeing the data entry control whenever I go to create a application on Axiom
- nicholas. portz
- nicholas_portz
- 1 mth ago
- 1reply
- 21
- Last replySteve Mason1 mth ago
- Bugs or Issues
MQTT Collector - Error while connecting to broker and logging node data
Trying to connect to an EMQX broker using TCP with SSL enabled. The reconnect interval is 1 minute, followed by Keep Alive 30. The connection group made with the MQTT Collector in the Canary Admin is…
- gilbert. delgado
- gilbert_delgado
- 1 mth ago
- 15
- Bugs or Issues
Deleting Collectors Doesn't Work
When a Canary Collector is deleted, the version 23.0.0 Canary Historian Module does not delete/unregister the store and forward sink associated with the Canary Collector.…
- tj_cl
- TJ_cl
- updated 1 mth ago
- 14
- Bugs or Issues
v24 OPC UA Collector Preview not Using Filters
In v24, when you use the OPC UA Collector in Path-based mode, there is an option at the bottom to "start" a "preview". I added a path, as well as a filter.…
- Damon VinciguerraCertified Partner
- damon_vinciguerra.1
- 2 mths ago
- 1reply
- 13
- Last replySteve Mason1 mth ago
- Bugs or Issues
Views Tile - Historians Issue
Hello, I have an issue with Views>Configuration>Historians. There is not a default historian configured. When I try to add a historian ('Test'), there is no visual feedback of the creation,…
- gilbert. delgado
- gilbert_delgado
- 3 mths ago
- 3replies
- 34
- Last replySteve Mason2 mths ago
- Bugs or Issues
timeduration Issue When Passed Via URL
When passing a timemode into an Axiom chart URL, the time duration starts from the earliest point of the tag data, rather than from current, when a timeend is not also passed in.…
- nmaloney
- nmaloney
- updated 3 mths ago
- 5replies
- 24
- Last replySteve Mason3 mths ago
- Bugs or Issues
MQTT collector - stops logging whole nodes with zero warnings or errors
Hi, We've had this happen on at least two occasions now. The MQTT collector suddenly stops logging a while Sparkplug B edge node's tag. We're supposed to collect around 5,…
- jon. forbord
- jon_forbord
- 5 mths ago
- 1reply
- 37
- 1
- Last replySteve Mason5 mths ago
- Bugs or Issues
Could not start SAF Sender Service
I've been getting this error: Could not start the "SAF Sender Service" with administration endpoints. Even after restarting the sender service multiple times , the error doesn't go away.…
- liam
- liam
- 5 mths ago
- 1reply
- 26
- Last replySteve Mason5 mths ago
- Bugs or Issues
Cannot zoom Axiom application without mouse
It would be hugely helpful to be able to trigger a zoom page width command on Axiom Application page load (same behavior as clicking in the bottom right).…
- jcoffman
- jcoffman
- 5 mths ago
- 11
- 1
- Bugs or Issues
Issue with Establishing Connectivity for New SQL Collectors in Canary Data Historian
Hello everyone, I'm currently facing a challenge with setting up new data sets and SQL collectors in the Canary Data Historian. Despite following the process that worked for other data sets,…
- keshav. misra
- keshav_misra
- 6 mths ago
- 1reply
- 29
- Last replySteve Mason6 mths ago
- Bugs or Issues
Unable to connect to receiver endpoint issue
Hello Everyone. I can't get a computer (with a logger installed) in my fleet to communicate with my Historian computer . This is the 26th dataset I've created,…
- thomas. ragon
- thomas_ragon
- 7 mths ago
- 5replies
- 138
- Last replySteve Mason7 mths ago
- Bugs or Issues
Minor Typo for SQL Collector
When selecting "Test" for SQL Server login, the pop-up says "Credentails" instead of "Credentials".
- mattias. herrfurth
- mattias_herrfurth
- 7 mths ago
- 1reply
- 23
- 1
- Last replySteve Mason7 mths ago
- Bugs or Issues
OPC UA Collector Group Gone
Hi, I added additional tags following the Mass Tag Edit method to an existing session group of the OPC Collector module. In doing so, I received no errors, was prompted to Apply,…
- wbakerCertified Partner
- wbaker
- 2 yrs ago
- 10replies
- 152
- 1
- Last replySteve Mason10 mths ago
- Bugs or Issues

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Bugs or Issues

v24 Excel Locked if user doesn't authenticate

v24 Axiom not releasing View/Historian Resources

v24 Excel Add-In Tag Search Buggy

v24 Excel Clarity on what "Vertically" means

v24 Messages Timestamp Filter Doesn't work for Midnight

v24 Excel Misleading Error for TVQ Limit

v24.0.1 Admin\View\Trend is in UTC

v24 OPC DA Logger Documentation Updates

Calcs & Events should show an error if the tag name is invalid

v24 Data Generator Service Documentation/Setup

Minor: Stuck When Launching Canary Admin Too Early

Ignition Module - Querying string tags

Axiom not showing Data Entry feature

MQTT Collector - Error while connecting to broker and logging node data

Deleting Collectors Doesn't Work

v24 OPC UA Collector Preview not Using Filters

Views Tile - Historians Issue

timeduration Issue When Passed Via URL

MQTT collector - stops logging whole nodes with zero warnings or errors

Could not start SAF Sender Service

Cannot zoom Axiom application without mouse

Issue with Establishing Connectivity for New SQL Collectors in Canary Data Historian

Unable to connect to receiver endpoint issue

Minor Typo for SQL Collector

OPC UA Collector Group Gone

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