Bugs or Issues Category

Axiom cursor offset by line width of state drawing mode trends

I'm using a trend graph with state drawing mode to represent string tags for communication status. I have line widths of 5 for Path 1 and 2 that match the state colors of DevicePathSwitch to…

Canary User search option not featured in V25

Hi Team, We used V22 and recently upgraded to V25. It used to be easy for troubleshoot by searching people name in V22 if their name is added on AD group or I can search and add people based on AD…

Trend Chart - Scale Range Dropdown Not Working

When I right click the scale for a trend chart, and then select the dropdown for Scale Range, the dropdown automatically closes without allowing a selection.…

• Acknowledged

Axiom scheduled report get deleted if Axiom.Reports got error at scheduled time.

Hi, We recently upgraded canary Version from V 22 to V25.5. I have scheduled some reports and first day the report generated and I received email with pdf.…

OPC UA Collector performance issues

I have a problem with the OPC UA collector. I am reading data from KEPWARE KEPSERVER OPC UA server. I have an issue with the OPC UA collector — it often freezes.…

Axiom Trend Display Name Not Modifiable

New in V25.5, I can no longer edit the display name of a trend in Axiom. If I try and type anything into the "Display Name" field, it is immediately overwritten with the default settings and reverts…

• Acknowledged

Trend not Displaying Latest Data Point Properly when Time Extension Disabled

I'm noticing two issues with non time extension data tags being trended: When Time Extension is disabled on a tag the latest data point doesn't display at all on the trend graph (unless you zoom in…

Importing Events

Upon importing an event I have to go into the event itself and make the frequency value change and only when specific tags change and select the tag. Im not sure if this is part of the export,…

Installer doesn't uninstall ODBC Service

Unchecking "ODBC Service" when running installer v. 25.3.1-216 does not uninstall, or stop, the Canary ODBC service.

• Acknowledged

Administrator v25.4 Crash after Copying Historian Tag Name

Using 'CTRL+C' on Admin > Historian Tile > Tag Name Causes Admin Crash. This occurs across multiple customer systems on v25.4. Reproduction: Open Canary Administrator v25.…

Excel add-in Web Service Error

Hello I've got to install Excel plugin on my laptop, but I'm unable to make it work. The issue I'm having is the following: Configuration of settings: port 55321, HTTPS,…

Bug: Tag Leakage between Ignition Canary Collectors

In Ignition, whether you delete a single tag with its historical storage provider explicitly assigned, or a UDT instance with its tags' historical storage providers assigned through a parameter…

Views API /getTagData2 Null Values reported on <Extended> Good quality Tags

I have noticed that when querying a tag using /getTagData2 in Canary Views, when a tag has an extended timestamp in the historian, it is returned with the extended quality code, but a null value.…

MQTT Collector tags not loading

Hi Canary Team, Ken, using the MQTT collector on V25.1 and V25.3 several collector groups don't load their taglist. The tags however are subscribed and filtered, but never loaded in the admin center.…

• Acknowledged

Errors detected in Messages - v24

Hello, We're detecting the following messages in the logs. It's not causing us issues, as reports seem to be working, but sharing in case something is going on... Thanks

Calculation Min Duration not working for Event trigger

I had set a condition to trigger event, with if condition to check when the power usage>5A and also difference between temp probe to Setpoint greater than 10C to trigger an Event with min 40min…

Module Returns Incorrect LastValue Aggregate Results to Ignition

The following are inaccuracies observed when using Ignition's (v. 8.1.36) LastValue aggregate with its system.tag.queryTagHistory() function, in conjunction with the Canary Historian (v. 22.3.0.…

Audit - Recording "Local Client" as the user who made a change on a calculation

Hello! When I am creating a calculation and have enhanced audit enabled, I can see that the audit recorded an ADD message with a timestamp and the user name who made the changes (me in this case).…

• Acknowledged

Sender can only connect anonymously, cannot connect secure.

Hello, We have multiple ignition senders connected to 1 historian server. All of the sender services are using ignition collectors and they are all configured the same.…

/getLiveData timestamps

I am reading live data of tags that are in the same group and have a sample time of 1 sec in the OPC collector. When I read the live data I get some .5 second intervals (which seems odd since the OPC…

Data Entry Control in Asset Template should indicate tag doesn't exists

In Axiom v24, if you add a Data Entry Control to an Asset Template, the control will show up in each asset pane, regardless of whether or not that tag exists.…

• Fixed

Axiom v24 Calculated Trends Don't Update if Source Tag is Missing (Asset Template)

I simplified the user case for purposes of explanation. We have an Asset Type of "Well". Most Wells have a tag called "Oil Rate". Some do not. We have an Application with the Screen configured with…

• Fixed

v24 Axiom not releasing View/Historian Resources

Our 24.0.1 Message logs are being borderline flooded by "context has timed out". I opened a case 8978 to investigate. They said it's probably an issue with "Axiom is not releasing its Views/Historian…

• Fixed

Duplicate the chart export functionality with Web Read API

Trying to duplicate the chart 'Export' data functionality with the read api. I am using python with the requests library. I have tried both raw data and processed data,…

Write API issue

I am able to write data to the Canary Historian, but as soon as the session token is revoked (either by timeout or by revokeSessionToken) a 'No Value' value is written with 'No Data' quality.…