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Help us improve by reporting issues, bugs or enhancement requests.
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OPC Collector errors
Added an OPC collector for FactoryTalk Linx Gateway OPC UA. Everything works fine until I add more than one tag. Then, both tags are in error. Here are the erros I get:…
eric. tremblay
Data Architect
eric_tremblay
updated
1 yr ago
66
1
Bugs or Issues
cannot select tag on source tag error shown Unknown Error Failed to connect to server: LOCALHOST
Hi, I face problem when need to select the tag on source windows as pic. how to solve it please.
porrawut
porrawut
1 yr ago
13
replies
94
Last reply
Steve Mason
1 yr ago
Bugs or Issues
Automated Report Schedule Feature Request
When creating an automated report schedule, the dialogue does not parse and validate the address list when saving. It only errors out once the report runs.…
Laura Strydom
Certified Partner
laura_strydom
1 yr ago
3
replies
66
Last reply
Steve Mason
1 yr ago
Bugs or Issues
Views Security and Events Table
Currently, if you have views security enabled for a user to only be able to see a virtual view and not the local datasets, that user cannot view events on that server through axiom.…
brunoj
brunoj
1 yr ago
77
1
Bugs or Issues
Regional Date Formatting
How do we change the date format displayed in Axiom (on the trend and Data Entry control)? Regional settings for the PC are set as Australia with dd/mm/yyyy yet all dates are still displayed as…
mike. dash
mike_dash
1 yr ago
1
reply
43
Last reply
Steve Mason
1 yr ago
Bugs or Issues
Axiom Desktop Client (version 21)
This won't download; http://canaryhistorian/axiom_install
haigang5. zhu
haigang5_zhu
2 yrs ago
5
replies
107
Last reply
Steve Mason
1 yr ago
Bugs or Issues
Version 22 - Calcs & Events
When working on an asset based calculation, the search functionality in "Asset Tags" does not work. You can still search in "Tags" however.
brunoj
brunoj
2 yrs ago
1
reply
68
1
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
MQTT Collector Admin Crashes When Adding Filter
Hello, When adding a filter to the MQTT Collector while following Data Logging - Project Boot Camp - Canary Community (canarylabs.com), the application crashes when selecting the "+" icon next to…
Davin Ross
davin_ross
2 yrs ago
10
replies
87
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
Axiom Error - Could not load file
Axiom throws the attached error when trying to open a certain application. Bad: Error: Could not load the compiled assembly into a new AppDomain for the application '[application name]'.…
Big_Bird
Hi everyone! I post questions for the Canary Team to answer.
Big_bird
updated
2 yrs ago
1
reply
81
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
Data Reaching Logger Admin but Not Downstream
I have data successfully reaching Logger Administrator, but the data is not appearing in Trendlink or Axiom. Licensed tag limit is not exceeded. Currently running version 19.0.2.19219.…
nicholas. brady
nicholas_brady
2 yrs ago
1
reply
36
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
Canary Ignition Historian Module - Power Chart Data Loading
Any tips or tricks for when data is slow to load in Ignition's Perspective Power Chart? We are experiencing where the chart did not display the Canary Historian tags to be selected for trending for…
awinger
Certified Partner
awinger
2 yrs ago
2
replies
120
Last reply
jonnash
2 yrs ago
Bugs or Issues
Acknowledged
Acknowledged
SSL Certification problem - Web API
Hi, I run into a SSL certification problem on my Web API. Pls see the capture I took. The https web API endpoint has been opened. The certification which I used is valid and I use it on the Axiom…
willis
willis
2 yrs ago
4
replies
392
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
Axiom - export data error
hi, when I try to export the raw values (sample interval 0 seconds) from any tag in axiom, it fails to retrieve the values and gives me this error message.…
jon. forbord
jon_forbord
2 yrs ago
74
Bugs or Issues
Canary Historian fatal errors
I had a couple of problems. One was that my datasets failed the automatic verification, so I had to manually verify them. Annoying, yes, but oh well, not a big deal.…
jon. forbord
jon_forbord
2 yrs ago
1
reply
95
Last reply
Jeff Knepper
2 yrs ago
Bugs or Issues
Acknowledged
Acknowledged
Screen - Checking for Update
I have been experiencing an issue where a trend/application is displaying and updating then with no interaction the screen goes to the Axiom screen with "Checking for Update" and the green bar…
mchristmann
mchristmann
2 yrs ago
27
Bugs or Issues
Remote Admin App Crashes During Copy
If I use the administrator app to access a remote server is crashes every time I try to copy tags from the OPC collector. It happens if I ctrl-C or use the copy button on the screen.…
james. h. schneider
james_h_schneider
2 yrs ago
1
reply
26
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
JavaScript error on starting Axiom
We recently had a JavaScript error (see attached image) when we tried to start Axiom on a client computer. We think that after clearing the data in AppData\Local\Programs\Axiom it worked again.…
Roald Ruiter
roald_ruiter
2 yrs ago
2
replies
55
Last reply
Roald Ruiter
2 yrs ago
Bugs or Issues
Colored Symbols
There are several symbol categories in Canary (Arrows, Basic Shapes, etc.) where the base color is cyan. When you change the color in the application it still has a cyan hue to it.…
mcewenc
mcewenc
2 yrs ago
1
reply
39
Last reply
Steve Mason
2 yrs ago
Bugs or Issues
Fixed
Fixed
High speed plotting in Axiom in Live Mode
When plotting a high speed data capture point in live mode, with a low total span of the plot (for example 10 seconds) , the live data plotted misses plotting some points in the plot.…
john. patanian
john_patanian
2 yrs ago
2
replies
48
Last reply
john. patanian
2 yrs ago
Bugs or Issues
OPC UA COLLECTOR - SELECT ALL AND COPY ISSUE
Selecting all the tags and copying them works for only a few tags. If tags counts exceeds the copy button greys out. Is there any way to select the tags that we want and copy them over to excel?
gowtham. natarajan
gowtham_natarajan
2 yrs ago
3
replies
53
Last reply
Jeff Knepper
2 yrs ago
Bugs or Issues
Fixed
Fixed
Controls not being duplicated into Grid Control
Using Ctrl+V duplicates the control inside the Grid but does not place it into the Grid automatically. Instead it places it behind the Grid and I have to grab it and drag it back into the Grid.
Jeff Knepper
Helping you release your data rockstar!
Jeff_Knepper
updated
2 yrs ago
15
Bugs or Issues
Acknowledged
Acknowledged
MQTT Collector
Upon deleting multiple configured sessions, last one causes Admin to crash.
Jeff Knepper
Helping you release your data rockstar!
Jeff_Knepper
2 yrs ago
1
reply
63
Last reply
Josh Wolf
Canary Team
2 yrs ago
Bugs or Issues
Fixed
Fixed
Axiom Grid control, can't edit column count - V21.1
The grid control is defaulted to 3 columns and cannot be edited without opening the application file in ProgramData>Canary>Axiom>Applications and manually editing the fields 'ColumnCount',…
Jeff Knepper
Helping you release your data rockstar!
Jeff_Knepper
3 yrs ago
1
reply
39
Last reply
Jeff Knepper
3 yrs ago
Bugs or Issues
Fixed
Fixed
1
2
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Version 23
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