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Steve Mason

smason

Martinsburg, PA

1092
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Joined: Mon Jun 07 15:41:47 UTC 2021

My Posts

Latest Posts

Re: Axiom Error - Could not load file
This error indicates there is scripting behind the application you are trying to load and Axiom cannot find the compiled file. Normally, Axiom compiles the script, loads the application,…
- smason
- 2 yrs ago
- Bugs or Issues
- Reported - view
Re: OPC Collector Sample Interval doesn't seem to work
Hi @Big_Bird It's possible that the OPC UA server does not support the interval you wish to use. If you look in the message log, you may find this warning: Essentially,…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom SSO
@deon. korb Here is our documentation regarding SAML if you are interested. https://helpcenter.canarylabs.com/t/p8h5wav/axiom-saml-configuration-for-sso-version-21
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: Data Reaching Logger Admin but Not Downstream
Hi @nicholas. brady Looking at your Sender tile, I can see the data is buffering and not actually making it into the historian. The Receiver tile is reporting 0 updates/sec.…
- smason
- 2 yrs ago
- Bugs or Issues
- Reported - view
Re: OPC-HDA Database Migration
Hi @markc Unfortunately, we do not have a client that connects to an HDA server to consume data. Is it possible you can export this data into CSV files?…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom SSO
Hi @balbright, We support SAML 2.0 for Axiom. If you're interested in pursuing that functionality, send me an email and we can set up a time to discuss with development.
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: MQTT Collector
Hi @josorio , Starting in v22.0, the MQTT Collector will be able to consume a JSON payload. See our Roadmap for more details.
- smason
- 2 yrs ago
- 1
- Data Connectivity
- Reported - view
Re: single or multi-select in filtered results
Hi @darlene. fletcher , This feature will be available in the 22.0 release!
- smason
- 2 yrs ago
- 1
- Excel Add-in
- Reported - view
Re: Calc Server - Volume of Container
Hi @sagar We do have a DeltaBounds aggregate that might suffice for what you are trying to do. Essentially, it finds the difference between the EndBound and StartBound value within the interval.…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: Documentation Question
Hi @jonathan. hart All of our documentation for the .NET client can be found here on our GitHub page. The project outlines all the common methods you would need to interact with.…
- smason
- 2 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
@dhgokul I'm not sure then. Can you open a ticket by emailing support@canarylabs.com and we'll continue troubleshooting from there?
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
@dhgokul I think I see the issue. The Read API has a "v2" as this is the 2nd iteration of that API. The Sender API, however, is still on "v1". Try replacing v2 with v1 and see if that resolves the…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
Hi @dhgokul ! What is the full url you are using? Are you using the Sender API port: 55253 or 55254. These are different than the Read API ports: 55235 and 55236.…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: SSL Certification problem - Web API
@willis, If this is for the API, you should be configuring the Views service to use this cert under Views tile>Configuration tab. Once you point it to the new cert using SubjectName or Thumbprint,…
- smason
- 2 yrs ago
- Bugs or Issues
- Reported - view
Re: SSL Certification problem - Web API
Hi @willis , The certificate that Canary generates is a self-signed certificate so it is not a trusted certificate. You may need to install a trusted certificate on the Canary machine and configure…
- smason
- 2 yrs ago
- Bugs or Issues
- Reported - view
Re: Best practices for OPC UA logging, Dataset naming, and asset model for one OPC server that includes multiple machines
Hi @James Wise ! What you are doing is good. 68 tags is very small. Splitting those up into their own dataset would be overkill, and since it's all coming from the same server,…
- smason
- 2 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: MS EXCEL RTD()
Hi @kevin. reyes , I'm not familiar with that function as we've never encountered that request before, but based on my brief research it sounds similar to a new feature we have in our add-in that…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom trend chart embedded view parametrization
Hi @jon. forbord , You can do that using the 'TimeDuration' and 'TimeEnd' parameters found here, Chart URL Parameters!
- smason
- 2 yrs ago
- 1
- Axiom
- Reported - view
Re: Edit Historical Data
Hi @mike. dash , We do not allow a user to delete specific data from a dataset unless they are deleting the entire dataset or a daily file from that dataset.…
- smason
- 2 yrs ago
- Questions & Answers
- Reported - view
Log4j Vulnerability

We would like to assure our Canary customers that the Log4j library is NOT utilized anywhere in our software, past or current versions. If you have any concerns,…
- smason
- 2 yrs ago
- 94
- 1
- Latest News
Re: Tag name in value box
Hi James! Unfortunately we don't have that functionality. The value box will only display a value, time, and/or quality (tvq). A label is probably the best option for what you are doing.…
- smason
- 2 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: Canary Sender Buffer Capabilities
Hi @jesus . Here is some more information if you would like to change those limits. https://helpcenter.canarylabs.com/t/83hj322/configuring-disk-space-limit-for-senderhistorian-version-21
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Pie Chart
Hi Nick, At this time there are no formal plans to incorporate this feature, but that doesn't mean it won't be considered in the future. Currently, the features we have committed to building are…
- smason
- 3 yrs ago
- Axiom
- Reported - view
Re: Sender API functions
Hi @abdullah. naeem , If using the http Sender API, the port number number should be 55253, not 55235. 55235 is the Read API which does not have a getSessionToken method which is why you are…
- smason
- 3 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: Default Axiom to a 24-hour clock
Sure! After much investigation, I finally have a clear understanding of how the Axiom client determines the date/time format. The date/time format is dependent upon the language setting of the…
- smason
- 3 yrs ago
- Questions & Answers
- Official response
- Reported - view

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