0

Event notification delay

Feedback / Issues and Bug Report / Bugs or Issues

Hello. We have set up many events, and found this issue ongoing.

As above, events occurred around 5 to 6 pm, and we get notifications around 11pm.

 

The email above includes the exact event start time below. 

I believe the notification is supposed to be sent as soon as the event starts, but

after several testing, we found this delay.

Could you give me some advice on this?

 

Thanks.

1 reply

null
    • smason
    • 3 hrs ago
    • Reported - view

    Hi  ,

    Event notifications are sent as soon as the event is triggered and exceeded any minimum duration that is configured. You should see a timestamp in the NOTIFY column indicating when the email was sent when browsing events in the admin.

    If it's taking that many hours to reach the inbox, there is most likely an issue/policy with the SMTP server.

Login to reply

Content aside

print this pagePrint this page
  • 3 hrs agoLast active
  • 1Replies
  • 10Views
  • 3 Following