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Excel Add-In not Fully Installing V26.3

Good Day All,

I have an internal customer that would like to leverage the Excel Add-In.  The Canary install process went through without throwing any errors, no log entries.  When I launch excel, there is no Canary Labs tab at the top, and all of the components are not showing in the File>Options>Add-ins Active Application Add-ins just "Canarylabs-Packed."  I have added Canary Labs as a trusted publisher.  I tried a clean installation from scratch but same result.  I don't think this is a Canary thing but a configuration or security issue on the client PC.  Below is a screenshot of the Add-ins screen looks like right after installation....  Windows 11 Enterprise.

 Any help would much appreciated!!  Thank you in advance for your time.

2 replies

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    • Real-Time Manager at CSE ICON
    • damon_vinciguerra.1
    • 3 days ago
    • Reported - view

    Following! I've got a customer who packaged the Excel Add-in in Intune and it's not showing up after being deployed. Not sure we'll have the same fix, but could be related.

    • smason
    • 2 days ago
    • Reported - view

    Hi  ,

    Here is what my screen looks like:

    I have 3 additional COM Add-in types, but I am also using the 64-bit version of Excel. It appears your end user may be using the 32-bit version, which is fine. There is an .xll file for both versions, but that may be why there is a difference between the two.

    If you select "COM Add-ins" from the Manage drop-down and click Go, do see the COM add-ins listed?

     You could also try the "Disabled Items" option and see if anything is listed there.

Content aside

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