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Canary Axiom Session Timeout

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Hello, I have a quick question about Axiom session timeout.

My client says about every 2 hours the axiom session is timed out so he needs to reload the screen.

I found a document about adjusting settings.json (inactive time out).

 

So I checked the production Axiom server and the file(settings.json).

The inactive_timeout was already 0, which means (automatic time out off, I assume).

So I believe there should be no time-out even when inactive??

 

What else should I check to prevent the axiom timeout from happening?

I think the error message was BadSessionToken when it was timed out.

1 reply

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    • smason
    • 11 hrs ago
    • Reported - view

    Hi  ,

    You are correct about the inactive_timeout setting. By default, it is set to 0 which means it is disabled. Axiom should not timeout for any reason.

    We have seen an instance where an Axiom session times out because of thread starvation. Not sure if that is what is happening in your case, but you could test and see by adding the following parameter to C:\Program Files\Canary\Axiom\Canary.Axiom.Session.runtimeconfig.json.

    "System.Threading.ThreadPool.MinThreads": 500

     Restart the Axiom service to pick up the change.

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