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Administrator v25.4 Crash after Copying Historian Tag Name

Feedback / Issues and Bug Report / Bugs or Issues

Using 'CTRL+C' on Admin > Historian Tile > Tag Name Causes Admin Crash. This occurs across multiple customer systems on v25.4.

Reproduction: 

  1. Open Canary Administrator v25.4 
  2. Navigate to the Historian Tile
  3. Open any Dataset
  4. Open any HDB file
  5. Select a tag in the left panel and use 'CTRL+C' 
  6. Administrator crashes

2 replies

null
    • smason
    • 2 days ago
    • Reported - view

    Hi ,

    I am not able to reproduce this in my environment. Are you opening the Admin on the local server or making a remote connection? If it's remote, is your client and the Admin service you're connecting to on the same version?

    If the Admin is crashing, I would expect to see some errors in Windows Event Viewer>Application logs. If you could post those, that may help us determine what's going on.

      • System Engineer | CSE ICON
      • davin_ross
      • 2 days ago
      • Reported - view

       Please find requested info below. This is both local and remote to the Canary Historian server.  In the case of remote, they are the same versions.

      Event Viewer log: 
      Fault bucket 1856257767242450370, type 4
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: CanaryAdmin.exe
      P2: 25.4.0.25281
      P3: 67ac0000
      P4: KERNELBASE.dll
      P5: 10.0.26100.6905
      P6: dbfa4eb2
      P7: e0434352
      P8: 00000000000c804a
      P9: 
      P10: 

      Attached files:
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.94110435-4f26-415a-945d-3d38f9112ed7.tmp.dmp
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.832dbdb8-4ad5-4447-bc8b-087e36b8fa0f.tmp.WERInternalMetadata.xml
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.93e78767-ed2d-49e4-b8b1-acb10b60759d.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.98d68e64-5d08-4a03-bd77-4b0c053fd166.tmp.txt
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b30a5cdf-cdc2-4965-9e10-4a0003ded475.tmp.xml

      These files may be available here:
      \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CanaryAdmin.exe_2bc887594c2f0bcb29ed988fadf34a0973de240_4784857c_b2bece55-8e2d-4274-b335-e8809a93f643

      Analysis symbol: 
      Rechecking for solution: 0
      Report Id: 0da9c4a6-1406-49e5-8d3d-8e7746d4be24
      Report Status: 268435456
      Hashed bucket: 3ad9b8c0944f2aa429c2c09abc0bc5c2
      Cab Guid: 0

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