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Axiom TimeZone

Feedback / Issues and Bug Report / Bugs or Issues

Hello,

I'm testing Canary Backup Process (communicated about this with canary support team).

This is what I usually see on Axiom tile.

 

But after I conducted backup and restore process on a testing server,

the timezone section is N/A and message tile says timezonestring info cannot be null.

and probably due to this error, my login attempt to Axiom page fails (https://localhost)

 

I'm using a VM for testing and if I execute Get-timezone it's set to UTC by default.

But it still says N/A for Timezone.

May I ask where this timezone info is coming from?

 

For backing up, I copied and pasted folders and files from the paths below. 

Program Data / Canary

Program Files / Canary

2 replies

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    • smason
    • 8 hrs ago
    • Reported - view

     Axiom defaults to using the local timezone of the client's machine. Now, you can override this timezone setting through Preferences when you click your username in the top-right corner of Axiom. If you do this, Axiom will create a Preferences.AxiomPrf2 file. This is stored in ProgramData\Canary\Axiom\Files\[user].

      • Software Developer | System Integrator
      • tedkdj88
      • 7 hrs ago
      • Reported - view

       

      Hello Steve,

      I was not even able to reach the screen where I could click preferences, 

      as I entered username, password and waited for a min, to see an error message.

      after I get the error message, if I go to Messages Tile, it says Timezonestring Info cannot be null.

      I debugged and resolved last night.

      My local timezone(VM) was already set to UTC, but Canary was not recognizing it, thinking it might be a mapping issue.

      I checked what was inside the axiom.postload.min.js.

      There was "Etc/UTC":"UTC" for mapping of 'TimeZoneWindows',

      but there was no "UTC":"UTC", so I added that, which resolved the issue.

       

      Please confirm this is safe to be used, although I was only using in for a testing VM.

      Thanks.

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