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Assistance Required: Axiom Trend Graph Issue

Feedback / Issues and Bug Report / Bugs or Issues

Dear Canary Support Team,

I am encountering an issue with the Axiom Trend Graph software. The software is installed on my system, but when I attempt to launch it using anonymous credential mode with my server name, it fails to load and appears to hang indefinitely.

Details:

  1. Server Name: my pc name
  2. Environment: desktop software
  3. Axiom Version: Axiom Setup 23.2.1
  4. Steps Tried:
  • Launched Axiom using anonymous.
  • Specified the server name.
  • Application failed to respond, appearing to hang.

I would appreciate your guidance in resolving this issue. Please let me know if you require any logs, screenshots, or additional details to assist with troubleshooting.

Thank you in advance for your support.

Best Regards,

AKASHDEEP(9971516135- INDIA)

2 replies

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    • smason
    • 13 days ago
    • Reported - view

    Hi ,

    Can you share a screenshot of where it hangs or if there are any errors in the message log when you attempt to login?

    • akashdeep
    • 12 days ago
    • Reported - view

    Hi Steve,

    Thank you for following up. The issue seems to be resolved now, and everything is working fine. I’ll reach out if I encounter any further problems.

    Best regards,
    Akashdeep

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