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Steve Mason

smason

Martinsburg, PA

1401
198
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Joined: Mon Jun 07 15:41:47 UTC 2021

My Posts

Latest Posts

Re: MQTT Collector Admin Crashes When Adding Filter
@Davin Ross and @pvmagacho Thanks for the input. Once we saw you were both using 2012 R2 we set up our own server and were able to reproduce it. It does appear to be tied to that particular OS,…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: MQTT Collector Admin Crashes When Adding Filter
Hi @Davin Ross , Are configuring this from a remote Admin client, or are you local to the MQTT Collector? Just wondering if your client and the Admin service on the MQTT Collector are on different…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: Disappearing Trend Line
Hi @jrbertha , This may be data driven in that Axiom is trying to find the best scale to display the data. By default, it is set to autoscale. If it needs to adjust the scale, it redraws the trend.…
- smason
- 3 yrs ago
- Axiom
- Reported - view
Re: GIS/ESRI using Canary publishing service
Hi @fxbaggio ! I have never personally connected to ESRI, but I believe they will accept a JSON payload over a websocket connection which the Publisher does support.…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Ignition Module - Querying string tags
Hi @jon. forbord Currently, the module does not support the querying of string tags. Are you looking to display the raw string data in a table? Just wondering what your use case is if we want to add…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: Axiom Export button grayed out (disabled)
Hi Artur, This is a bug that is being resolved in v22.1. Axiom is not parsing the start/stop correctly. It is expecting MM/dd even though you're browser is set to use dd/MM.…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Message Log Retention
Canary will retain a year's worth of messages unless the amount of messages reaches 1.5 million. In that case, the message log gets trimmed back to 1.25 million.…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Canary ODBC Client
@James Wise Let's move it to a support ticket. Maybe we can do a screen share and get to the bottom of it quicker.
- smason
- 3 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: Canary ODBC Client
I would check two things: Is the machine name 'TSTCanary1'? I assumed it was, but if not, you would need the fully qualified tagpath including the machine name and dataset if you're pulling data…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Canary ODBC Client
Hi @James Wise The openquery syntax is solely for Micrsosoft SQL if you were to create a Linked Server. More details on that here. If you're wanting to pull data into Excel via ODBC,…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom Error - Could not load file
This error indicates there is scripting behind the application you are trying to load and Axiom cannot find the compiled file. Normally, Axiom compiles the script, loads the application,…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: OPC Collector Sample Interval doesn't seem to work
Hi @Big_Bird It's possible that the OPC UA server does not support the interval you wish to use. If you look in the message log, you may find this warning: Essentially,…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom SSO
@deon. korb Here is our documentation regarding SAML if you are interested. https://helpcenter.canarylabs.com/t/p8h5wav/axiom-saml-configuration-for-sso-version-21
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Data Reaching Logger Admin but Not Downstream
Hi @nicholas. brady Looking at your Sender tile, I can see the data is buffering and not actually making it into the historian. The Receiver tile is reporting 0 updates/sec.…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: OPC-HDA Database Migration
Hi @markc Unfortunately, we do not have a client that connects to an HDA server to consume data. Is it possible you can export this data into CSV files?…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Axiom SSO
Hi @balbright, We support SAML 2.0 for Axiom. If you're interested in pursuing that functionality, send me an email and we can set up a time to discuss with development.
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: MQTT Collector
Hi @josorio , Starting in v22.0, the MQTT Collector will be able to consume a JSON payload. See our Roadmap for more details.
- smason
- 3 yrs ago
- 1
- Data Connectivity
- Reported - view
Re: single or multi-select in filtered results
Hi @darlene. fletcher , This feature will be available in the 22.0 release!
- smason
- 3 yrs ago
- 1
- Excel Add-in
- Reported - view
Re: Calc Server - Volume of Container
Hi @sagar We do have a DeltaBounds aggregate that might suffice for what you are trying to do. Essentially, it finds the difference between the EndBound and StartBound value within the interval.…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: Documentation Question
Hi @jonathan. hart All of our documentation for the .NET client can be found here on our GitHub page. The project outlines all the common methods you would need to interact with.…
- smason
- 3 yrs ago
- 1
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
@dhgokul I'm not sure then. Can you open a ticket by emailing support@canarylabs.com and we'll continue troubleshooting from there?
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
@dhgokul I think I see the issue. The Read API has a "v2" as this is the 2nd iteration of that API. The Sender API, however, is still on "v1". Try replacing v2 with v1 and see if that resolves the…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: WriteAPI - Method not implemented"
Hi @dhgokul ! What is the full url you are using? Are you using the Sender API port: 55253 or 55254. These are different than the Read API ports: 55235 and 55236.…
- smason
- 3 yrs ago
- Questions & Answers
- Reported - view
Re: SSL Certification problem - Web API
@willis, If this is for the API, you should be configuring the Views service to use this cert under Views tile>Configuration tab. Once you point it to the new cert using SubjectName or Thumbprint,…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view
Re: SSL Certification problem - Web API
Hi @willis , The certificate that Canary generates is a self-signed certificate so it is not a trusted certificate. You may need to install a trusted certificate on the Canary machine and configure…
- smason
- 3 yrs ago
- Bugs or Issues
- Reported - view

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