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Axiom No License Message

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Hi Everyone

I read this message on Axiom....but I have license until next year. What's happenning?

6 replies

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    • smason
    • 13 days agoWed, March 19, 2025 at 5:28 PM UTC
    • Reported - view

    Hi ,

    What version of the software is running? Licensing changed from v23 to v24.

      • rodrigopoyanco
      • 13 days agoWed, March 19, 2025 at 6:34 PM UTC
      • Reported - view

       Hi Steve!. I'm with v24.2.0.25008...brand new license from March 1 2025...

      • smason
      • 12 days agoWed, March 19, 2025 at 8:09 PM UTC
      • Reported - view

      Does this happen every time you try to open Axiom or was this a one time occurrence? If it happens every time perhaps the Axiom service is not able to lease the license. You should see a license lease quantity of 1 whenever the Axiom service is running.

      • smason
      • 12 days agoThu, March 20, 2025 at 1:20 PM UTC
      • Reported - view

      ,
      I managed to reproduce this error once  with a TrendGraph embedded in an application, but I couldn't repeat it. In my use case, I had the screen set to an asset type. I added a chart to the screen then attempted to add a tag to the chart. It was at that moment the error was thrown. I was only able to reproduce it once though. If you have a set of steps that you can repeat the process, let me know.

      • rodrigopoyanco
      • 11 days agoFri, March 21, 2025 at 4:40 PM UTC
      • Reported - view

       Hi Steve, Thank you for your time. I saw this error some times when I add only one tag to a chart....is the simpliest use case. I tried again today and I don't see any error right now. I will check in the future if it has some logic....maybe is a bug (the Axiom license is ok in the license tile). Thank you.

      • matheus_zanetti
      • 11 days agoFri, March 21, 2025 at 6:30 PM UTC
      • Reported - view

       I seldom as well on V24 see this happening, but can't find a way to reproduce it yet.

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