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UFL collector fails to start

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I have installed the UFL collector, following https://helpcenter.canarylabs.com/t/m1y8gkj/how-to-configure-the-csv-collector-version-24 but after installation, the install folder looks different: there are 405 DLL files, a couple of json files and the executable, but no config files.

So I created the config files using the examples in the link above. When I start the collector, it logs these messages and then stops.

 I though it might be a permissions issue but the local CanaryServiceAccount (which is what the service runs under) has Read and Execute to both of them

 

Any ideas?

1 reply

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    • alistair_frith
    • 3 wk ago
    • Reported - view

    I've just realised it is looking for the configuration file in the folder where the CSV files are held, and I had created it in folder where the collector is installed. Reading the instructions again, this makes sense since the SAF_Import file in a folder describes the format of the CSV files in that same folder.

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