Can't log in to Axiom
I am trying to log in to AXIOM, but when I do so I see the following message:
Oops. A problem occurred
Failed to obtain session token. See error log for details.
In the logs I have:
12/22/2022 03:50:50,Warn,Axiom,,"Failed to obtain session token. See error log for details.
Exception: Object reference not set to an instance of an object.
Stack Trace: at AxiomService.WebServer.ServerResponse.SessionTokenState(String sessionTokenState, Session2 session)
at AxiomService.TokenManager.GetSessionToken(ClientRequest request, ClientRequestInternalContext context)"
12/22/2022 03:49:11,Info,CanaryAdministrator,,"Restart Canary Axiom initiated by Canary-Test\optAdmin"
When I try to use http:// instead of https://, I automatically get redirected to https. (Disabling the automatic redirect didn't seem to work out for me).
Other things I noticed is that even though a binding a certificate were created.
netsh http show sslcert
SSL Certificate bindings:
-------------------------
IP:port : 0.0.0.0:443
Certificate Hash : c6e2b844a1eb5b664d7d2995d1df00338829cfab
Application ID : {c7556d45-d4cd-4935-bbd8-05d1ebebb4e8}
Chrome and Edge reports no certs are assigned to the canary webpage.
Any help in debugging this?
4 replies
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Hi jerome. lefebvre
Does the user have logon rights to the server? Axiom impersonates the user when they log in for writing/reading applications which requires them to have access to the server.
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Hello Steve,
Thank you for the suggestion. The solution was to downgrade to 22.1.
22.2 and 22.3 were not working in my environment.
Cheers
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Any update on version 23? I seem to have this issue with multiple users. For some it works, for others it doesn't.
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