Canary Team

Steve Mason

smason

Martinsburg, PA

1,816
303
4

Joined: 07 Jun 2021

My Posts

Latest Posts

Re: How to Configure the OPC UA Collector (version 26)
@Damon Vinciguerra I talked with development. You should only need to stop the OPC Collector service before making changes to the OCF file. I tested/confirmed this on my machine.…
- smason
- yesterday
- Data Collection
- Reported - view
Re: Store and Forward - Change buffer location
Hi @mike. dash , This functionality will be available in the next release, v26.3! As of right now, you can move Canary's ProgramData folder as @Damon Vinciguerra suggested.
- smason
- 2 days ago
- 1
- Questions & Answers
- Reported - view
Re: Licensing — Dual Historian (Both Historizing) with SaF Proxy Forwarding
Hi @Yvon Vincent , @Damon Vinciguerra is correct. A 2nd historian license is needed for the site if you want to store data there. You're basically paying for a number of tags per historian.…
- smason
- 7 days ago
- Questions & Answers
- Reported - view
Re: Error loading Sender UI
Hi @isabela. souza , Are you trying to write data to the Historian using the Write API? What version are you running? Axiom is on the read side of the Historian so that would not affect using the…
- smason
- 8 days ago
- Questions & Answers
- Reported - view
Re: 1st Axiom Dashboard
Looks great, @Bradley Johnson ! Thanks for posting and welcome to the Community!
- smason
- 8 days ago
- 3
- Axiom Showcase
- Reported - view
Re: API Token should be case-insensitive
Hi @Lane Olsen , Thanks for the feedback. API tokens (not UUIDs) are typically case-sensitive which is why it behaves the way that it does. We added a work item to force letters to lower case if…
- smason
- 2 wk ago
- Bugs or Issues
- Reported - view
Re: Canary Endpoints/Ports (version 24)
@nmunoz That is not a default port that Canary uses so I cannot say for sure what would be using it.
- smason
- 2 wk ago
- 1
- General
- Reported - view
Re: AXIOM - Unexpected exception occurred. Value cannot be null
Hi @vriquelme , We added a work item for a future release to handle these null scenarios in a better way. I'm not sure there's an immediate fix other than to figure out why the null values are coming…
- smason
- 2 wk ago
- Questions & Answers
- Reported - view
Re: Repositioning floating label in zoom mode
Hi @Lane Olsen , I'm able to replicate a similar behavior. I found that if I stay within the same vertical whenever I'm moving the float label, the zoom/delta doesn't recalculate.…
- smason
- 2 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: Canary Administrator – Diagnostic Health System enabled but health tags not updating
Hi @tjsantos , The Diagnostic Health System received updates in version 26.1. If you're monitoring tag values that haven't received an update since April 7th,…
- smason
- 2 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: Missing Backfilled Data from Calculation (V25.5.0)
You're welcome @timothy. vertin ! If you didn't select a date time in the past when the calc was initially created, you would have to Backfill Selected Jobs and do it then.…
- smason
- 3 wk ago
- Bugs or Issues
- Reported - view
Re: DataTable no longer displays data in descending order
Hi @zach. hoskin , I was able to replicate this on my machine as well. It appears to only occur when displaying aggregated data which is odd. We've created a work item to address it.
- smason
- 3 wk ago
- Bugs or Issues
- Reported - view
Re: Missing Backfilled Data from Calculation (V25.5.0)
Hi @timothy. vertin , If you are seeing the tags in the historian and Axiom then it's not buffering in SaF. Now, the historian is only going to store the TVQ's by exception.…
- smason
- 3 wk ago
- Bugs or Issues
- Reported - view
Re: Example on Rollup
Hi @frank. zhao , Even if a Well doesn't have a [Casing Pressure], the rollup should still calculate using the tags it does have. Now, if the tag does exist and the reading is Bad,…
- smason
- 3 wk ago
- 1
- Questions & Answers
- Reported - view
Re: API Returns duplicate offset during fall-back DST transition
Hi @Shawn Rieger , we were able to replicate it as well. Thanks for the feedback.
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: File automatic removal after CSV collector does its job.
Hi @tedkdj88 , You can delete the files after they've been processed using the DeleteProcessedFiles parameter, but there is no function to delete them if they've been moved to a ProcessedDirectory.
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Audit - Recording "Local Client" as the user who made a change on a calculation
@apermag This was fixed in v25.4. Sorry for the delay in reporting it.
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: How to Configure the OPC UA Collector (version 26)
@mateo. duren Thanks for pointing out the typo. As for the duplicate ItemID's, I am not able to reproduce this on my end. The session appears to log all of the tags including the duplicates,…
- smason
- 1 mth ago
- Data Collection
- Reported - view
Re: Calcs & Events Tile (version 26)
@Damon Vinciguerra Assets (Active) are the number of asset instances that have evaluated since the job started. Assets (Total) should be the number of asset instances which have all of the required…
- smason
- 1 mth ago
- Calculation Server
- Reported - view
Re: Endpoints and Install Directories (version 26)
@Damon Vinciguerra I would first do an uninstall. The Service Data and Historian Data will still be preserved in this process. Then you would delete the InstallationPath registry key.…
- smason
- 1 mth ago
- General
- Reported - view
Re: Axiom v25.6 – Image control "Choose Image" fails silently in Chrome (works in Edge)
Hi @rodrigopoyanco, We have seen similar issues recently with v146 of chromium-based browsers. You can use the following workaround, but the official fix will be in v26.…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross You're welcome!
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross Try doing a hard refresh (Ctrl+Shift+R) to see if it still persists. Even after an upgrade, the browser can still have things cached from the previous version.…
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: How to Add an OpenID Connect Identity Provider (version 26)
Nice find @Damon Vinciguerra! Thanks for the contribution! I updated Step 7 to include this information if other users want to go down that path.
- smason
- 1 mth ago
- 2
- Identity
- Reported - view
Re: How to Configure External Property Storage for Populating Metadata in Virtual Views (version 26)
You're welcome, Frank!
- smason
- 1 mth ago
- Views and Asset Models
- Reported - view

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