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Steve Mason

smason

Martinsburg, PA

1782
289
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Joined: Mon Jun 07 15:41:47 UTC 2021

My Posts

Latest Posts

Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross You're welcome!
- smason
- 10 hrs ago
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross Try doing a hard refresh (Ctrl+Shift+R) to see if it still persists. Even after an upgrade, the browser can still have things cached from the previous version.…
- smason
- 18 hrs ago
- 1
- Bugs or Issues
- Reported - view
Re: How to Add an OpenID Connect Identity Provider (version 26)
Nice find @Damon Vinciguerra! Thanks for the contribution! I updated Step 7 to include this information if other users want to go down that path.
- smason
- 3 days ago
- 1
- Identity
- Reported - view
Re: How to Configure External Property Storage for Populating Metadata in Virtual Views (version 26)
You're welcome, Frank!
- smason
- 4 days ago
- Views and Asset Models
- Reported - view
Re: How to Configure External Property Storage for Populating Metadata in Virtual Views (version 26)
Hi @frank. zhao , External properties are cached in memory, so restarting the Views service will cause all external properties to be queried and recached. They are not stored internally within Canary.…
- smason
- 4 days ago
- 1
- Views and Asset Models
- Reported - view
Re: How to Remove OPC Collector Sessions
@kirsty. galvin Glad to hear!
- smason
- 7 days ago
- Questions & Answers
- Reported - view
Re: What's the UoM for the Duration within the Events database?
Hi @apermag, They are .NET ticks. There are 10,000 ticks in a millisecond.
- smason
- 10 days ago
- Questions & Answers
- Reported - view
Re: Axiom application and chart getting grayed out randomly and not able to save or open.
Thanks @h james , I think I was able to replicate what you are explaining. It appears to be a bug to me. In regard to v22, if you embedded a previously saved chart,…
- smason
- 11 days ago
- 1
- Bugs or Issues
- Reported - view
Re: Control auto width / height documentation
Hi @Lane Olsen. Thanks for bringing this to our attention. I updated this article to include the information: https://helpcenter.canarylabs.com/t/83ypf8h/application-shortcuts-version-26.…
- smason
- 11 days ago
- 1
- Axiom
- Reported - view
Re: How to Remove OPC Collector Sessions
Hmm that's odd. Are you logged into the local machine where the Collector is installed or are you connecting remotely using the Canary Admin client? Just curious if maybe there's a discrepancy…
- smason
- 2 wk ago
- Questions & Answers
- Reported - view
Re: OPC/Custom Functions for Calc Server Error
Hi @erice, Axiom is a little bit different in that it can use a partial interval as it grows throughout the set interval. You can do something similar to this using the ResettingAnchoredInterval…
- smason
- 2 wk ago
- Questions & Answers
- Reported - view
Re: Axiom application and chart getting grayed out randomly and not able to save or open.
Hi @h james, The reason some of those files are grayed out is because they are applications, and the file you are trying to save is a chart. Charts and applications no longer have their own separate…
- smason
- 2 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: Importing Events
Hi @jbaker, The Calcs & Events service underwent some major changes in v25.4. I cannot reproduce what you are seeing in v25.3, but that may very well have been resolved in v25.4.…
- smason
- 2 wk ago
- Bugs or Issues
- Reported - view
Re: Axiom scheduled report get deleted if Axiom.Reports got error at scheduled time.
So this is the expected behavior, although it may be too aggressive. Currently, if a report cannot find the charts/applications it needs, it cannot run.…
- smason
- 2 wk ago
- 2
- Bugs or Issues
- Reported - view
Re: Axiom Trend Display Name Not Modifiable
This was fixed in v26.0.
- smason
- 2 wk ago
- 2
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
This was fixed in v26.0.
- smason
- 2 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: Canary User search option not featured in V25
Hi @h james, The way in which we authenticate users drastically changed in v24 with a whole new Identity service. Although we support Windows AD, we are not strictly tied to it.…
- smason
- 2 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: How to Remove OPC Collector Sessions
Hi @kirsty. galvin, You can remove Sessions and Groups from the Configuration screen.
- smason
- 2 wk ago
- Questions & Answers
- Reported - view
Re: Backfill To vs Remove Old Data
Hi @frank. zhao , The calc engine can find the data range for each asset instance. Within the U/I, I believe it shows the most inclusive date range where you may only have one asset instance with…
- smason
- 2 wk ago
- 1
- Questions & Answers
- Reported - view
Re: Donut Gauge Control (version 25)
Hi @alberto-esparza , Currently, the Donut Gauge does not have any formatting options. If you would like, you can submit a feature request on the Help Center: https://helpcenter.canarylabs.…
- smason
- 2 wk ago
- Applications
- Reported - view
Re: Axiom trend zooming
Hi @Lane Olsen, Starting in v25.2, you can use a click-and-drag technique to find a delta while still in the Cursor mode. The Delta mode would only be needed if using a touch screen.
- smason
- 3 wk ago
- Axiom
- Reported - view
Re: Axiom list box IsMultiSelectEnabled
Hi @Lane Olsen, That is not the intent as you suspected. If IsMultiSelectedEnabled = false, it should force the user to always have one selected. We have created a work item to address this in a…
- smason
- 1 mth ago
- 1
- Questions & Answers
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
Hi @mattias. herrfurth, This stems from the same issue reported here: https://helpcenter.canarylabs.com/t/y4yp8qn/axiom-trend-display-name-not-modifiable.…
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: Repeated "View not found" errors logged
Hi @kevinhasler, Are the server names it is referencing once the name of the current historian? If you wanted to rule out the web API, you could configure the system to log the API requests coming in:…
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Event Hash and ID
@Damon Vinciguerra ID was introduced in 25.4 with the new Calcs & Events functionality which you can display within the Events Table in Axiom and in a Trend Graph when when you're displaying events.…
- smason
- 1 mth ago
- 1
- Questions & Answers
- Reported - view

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