Canary Team

Steve Mason

smason

Martinsburg, PA

1918
349
4

Joined: Mon Jun 07 15:41:47 UTC 2021

My Posts

Latest Posts

Re: Axiom v26.3 Chart URL Params: timeend is read in the viewer's time zone and ignores the timezone param
Hi @Shawn Rieger , That's on us. We changed the expected format at some point and did not update the documentation. If you use timeend=2026-10-05T09:45:00, that should get you what you want.…
- smason
- 2 days ago
- Bugs or Issues
- Reported - view
Re: Axiom chart: a trend whose band is linked to a hidden trend vanishes
Thanks for the submission @Damon Vinciguerra . We were able to replicate it in-house.
- smason
- 2 days ago
- Bugs or Issues
- Reported - view
Re: License end date expiration mismatch
Hi @charles. rapp , thanks for the submission. We were able to replicate it as well. We'll have a fix for it in a future release.
- smason
- 3 days ago
- Bugs or Issues
- Reported - view
Re: High CPU Usage if OPC Collector Fails to Connect OPC Session
Just updating the post. Development was able to identify a defect which was causing the CPU to climb when the OPC server was not available. A fix will be in a future release.…
- smason
- 6 days ago
- 2
- Bugs or Issues
- Reported - view
Re: Canary Calc Start time and End time(?)
Hi @tedkdj88 , You would still set your rebackfill date to the beginning of when the data needs recalculated. It will recalculate everything from that point forward,…
- smason
- 9 days ago
- Bugs or Issues
- Reported - view
Re: High CPU Usage if OPC Collector Fails to Connect OPC Session
@hmatuse Within Task Manager, right-click the CanaryOPCCollector and select Create memory dump file. I would then reach out to support@canarylabs.com because they will need to generate an FTP link…
- smason
- 10 days ago
- Bugs or Issues
- Reported - view
Re: High CPU Usage if OPC Collector Fails to Connect OPC Session
Hi @hmatuse , Are you able to replicate it on your side easily enough? We haven't been able to. If you can, we would recommend creating a dump file of the OPC Collector while it is in that state.…
- smason
- 11 days ago
- Bugs or Issues
- Reported - view
Re: CSV Collector gives divide by 0 error
Hi @charles. rapp , We were able to reproduce it in-house as well.
- smason
- 11 days ago
- Bugs or Issues
- Reported - view
Re: Use of Spanish "ñ" in the username breaks Axiom login
Hi @apermag , This issue was resolved in v26.8.
- smason
- 12 days ago
- 1
- Bugs or Issues
- Reported - view
Re: constant buffering and having to refresh the page
Hi @lane. linton , That behavior is most likely a deeper issue stemming from the Historian as Axiom is not getting a response in a timely manner. I believe your admin team currently has a ticket open…
- smason
- 2 wk ago
- Bugs or Issues
- Reported - view
Re: Changing Canary Server Names (version 26)
Thanks @James Wise ! I didn't think of that one. Although it is not required to have the Historian machine name as part of the "From" address in Messages, it is quite useful,…
- smason
- 2 wk ago
- General
- Reported - view
Re: Ignition Module Certificate
Hi @deon. korb , The certificate expiration does not have any impact on security or the functionality of the module. See Installing or Upgrading a Module | Ignition User Manual.
- smason
- 2 wk ago
- 1
- General
- Reported - view
Re: Warning Errors - OPC UA - Validation Errors
It appears to be a certificate issue of some sort based on a quick search of the error message you posted. Kepware server is returning this error Validation errors suppressed:…
- smason
- 3 wk ago
- Questions & Answers
- Reported - view
Re: Canary Publisher Requirement for local Views Endpoint
@Davin Ross it doesn't. As you pointed out in the link, you can configure the Publisher with an API token to connect to a remote Views. We just need to update the description to include "local or…
- smason
- 3 wk ago
- Questions & Answers
- Reported - view
Re: Improved Viewing for Identity > External Groups
Hi @Davin Ross , thanks for the input. This is part of what @James Wise asked for also (Canary Admin, Identity Tile - UI Improvements - General - Canary Community).
- smason
- 3 wk ago
- 1
- General
- Reported - view
Re: Canary Admin, Identity Tile - UI Improvements
Hi @James Wise , Thanks for the suggestions. We made some internal work items to address these in a future release. Concerning your 2nd bullet point, the filter looks at all columns in the table.…
- smason
- 3 wk ago
- General
- Reported - view
Re: Axiom TimeZone
@tedkdj88 It's difficult to say for certain. The browser uses one format for timezones. Some standard. But C# has its own Windows standard. So, we can't just pass the browser timezone to the server.…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Event notification delay
Hi @tedkdj88 , Event notifications are sent as soon as the event is triggered and exceeded any minimum duration that is configured. You should see a timestamp in the NOTIFY column indicating when the…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Axiom TimeZone
@tedkdj88 Axiom defaults to using the local timezone of the client's machine. Now, you can override this timezone setting through Preferences when you click your username in the top-right corner of…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: MQTT Sparkplug B Error V26.3
@timothy. vertin Glad you could get to the bottom of it!
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Inserting Axiom File into Another Application
Hi @iain. baillie , What version of Canary are you running? It's possible you hit a bug that was fixed in our latest release. https://helpcenter.canarylabs.…
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Having different dataset for each group under one OPC UA session
@tedkdj88 Datasets are only set at the session level. Groups give you the option of organizing your tags if you want, or setting different scan rates, but they all go to the same dataset.…
- smason
- 1 mth ago
- 1
- Questions & Answers
- Reported - view
Re: Use of Spanish "ñ" in the username breaks Axiom login
Hi @apermag , that's an interesting one! I was able to replicate it in my environment. I will create a bug report for development to look at. Thanks for sharing!
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: v24 Excel Locked if user doesn't authenticate
We added a dialog box to inform the user a browser window will be opened to complete the authentication. If the user closes the browser window without authenticating,…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: v24 Excel Locked if user doesn't authenticate
@Damon Vinciguerra , this has been fixed in v26.7.
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view

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