Canary Team

Steve Mason

smason

Martinsburg, PA

1802
291
4

Joined: Mon Jun 07 15:41:47 UTC 2021

My Posts

Latest Posts

Re: API Returns duplicate offset during fall-back DST transition
Hi @Shawn Rieger , we were able to replicate it as well. Thanks for the feedback.
- smason
- 10 days ago
- Bugs or Issues
- Reported - view
Re: File automatic removal after CSV collector does its job.
Hi @tedkdj88 , You can delete the files after they've been processed using the DeleteProcessedFiles parameter, but there is no function to delete them if they've been moved to a ProcessedDirectory.
- smason
- 10 days ago
- Questions & Answers
- Reported - view
Re: Audit - Recording "Local Client" as the user who made a change on a calculation
@apermag This was fixed in v25.4. Sorry for the delay in reporting it.
- smason
- 13 days ago
- Bugs or Issues
- Reported - view
Re: How to Configure the OPC UA Collector (version 26)
@mateo. duren Thanks for pointing out the typo. As for the duplicate ItemID's, I am not able to reproduce this on my end. The session appears to log all of the tags including the duplicates,…
- smason
- 2 wk ago
- Data Collection
- Reported - view
Re: Calcs & Events Tile (version 26)
@Damon Vinciguerra Assets (Active) are the number of asset instances that have evaluated since the job started. Assets (Total) should be the number of asset instances which have all of the required…
- smason
- 2 wk ago
- Calculation Server
- Reported - view
Re: Endpoints and Install Directories (version 26)
@Damon Vinciguerra I would first do an uninstall. The Service Data and Historian Data will still be preserved in this process. Then you would delete the InstallationPath registry key.…
- smason
- 3 wk ago
- General
- Reported - view
Re: Axiom v25.6 – Image control "Choose Image" fails silently in Chrome (works in Edge)
Hi @rodrigopoyanco, We have seen similar issues recently with v146 of chromium-based browsers. You can use the following workaround, but the official fix will be in v26.…
- smason
- 3 wk ago
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross You're welcome!
- smason
- 4 wk ago
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
@Davin Ross Try doing a hard refresh (Ctrl+Shift+R) to see if it still persists. Even after an upgrade, the browser can still have things cached from the previous version.…
- smason
- 4 wk ago
- 1
- Bugs or Issues
- Reported - view
Re: How to Add an OpenID Connect Identity Provider (version 26)
Nice find @Damon Vinciguerra! Thanks for the contribution! I updated Step 7 to include this information if other users want to go down that path.
- smason
- 1 mth ago
- 2
- Identity
- Reported - view
Re: How to Configure External Property Storage for Populating Metadata in Virtual Views (version 26)
You're welcome, Frank!
- smason
- 1 mth ago
- Views and Asset Models
- Reported - view
Re: How to Configure External Property Storage for Populating Metadata in Virtual Views (version 26)
Hi @frank. zhao , External properties are cached in memory, so restarting the Views service will cause all external properties to be queried and recached. They are not stored internally within Canary.…
- smason
- 1 mth ago
- 1
- Views and Asset Models
- Reported - view
Re: How to Remove OPC Collector Sessions
@kirsty. galvin Glad to hear!
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: What's the UoM for the Duration within the Events database?
Hi @apermag, They are .NET ticks. There are 10,000 ticks in a millisecond.
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Axiom application and chart getting grayed out randomly and not able to save or open.
Thanks @h james , I think I was able to replicate what you are explaining. It appears to be a bug to me. In regard to v22, if you embedded a previously saved chart,…
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: Control auto width / height documentation
Hi @Lane Olsen. Thanks for bringing this to our attention. I updated this article to include the information: https://helpcenter.canarylabs.com/t/83ypf8h/application-shortcuts-version-26.…
- smason
- 1 mth ago
- 1
- Axiom
- Reported - view
Re: How to Remove OPC Collector Sessions
Hmm that's odd. Are you logged into the local machine where the Collector is installed or are you connecting remotely using the Canary Admin client? Just curious if maybe there's a discrepancy…
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: OPC/Custom Functions for Calc Server Error
Hi @erice, Axiom is a little bit different in that it can use a partial interval as it grows throughout the set interval. You can do something similar to this using the ResettingAnchoredInterval…
- smason
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Axiom application and chart getting grayed out randomly and not able to save or open.
Hi @h james, The reason some of those files are grayed out is because they are applications, and the file you are trying to save is a chart. Charts and applications no longer have their own separate…
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: Importing Events
Hi @jbaker, The Calcs & Events service underwent some major changes in v25.4. I cannot reproduce what you are seeing in v25.3, but that may very well have been resolved in v25.4.…
- smason
- 1 mth ago
- Bugs or Issues
- Reported - view
Re: Axiom scheduled report get deleted if Axiom.Reports got error at scheduled time.
So this is the expected behavior, although it may be too aggressive. Currently, if a report cannot find the charts/applications it needs, it cannot run.…
- smason
- 1 mth ago
- 2
- Bugs or Issues
- Reported - view
Re: Axiom Trend Display Name Not Modifiable
This was fixed in v26.0.
- smason
- 1 mth ago
- 2
- Bugs or Issues
- Reported - view
Re: Trend Chart - Scale Range Dropdown Not Working
This was fixed in v26.0.
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: Canary User search option not featured in V25
Hi @h james, The way in which we authenticate users drastically changed in v24 with a whole new Identity service. Although we support Windows AD, we are not strictly tied to it.…
- smason
- 1 mth ago
- 1
- Bugs or Issues
- Reported - view
Re: How to Remove OPC Collector Sessions
Hi @kirsty. galvin, You can remove Sessions and Groups from the Configuration screen.
- smason
- 1 mth ago
- Questions & Answers
- Reported - view

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